Apple logo flash at startup

Questions to Apple from Saudi Arabia Apple Customers:

-Is there any official solution from Apple?

-Is the issue related to models which produced in Week 52 and newer produced models in 2021?

-if solution will be refund, apple will accept refund after 14 days of sale?

-if solution will be refund, Apple will support customer to refund faulty Iphones who bought from the biggest third party companies?

(Like: Xcite Alghanim, Jarir, extra, Carrefour, Lulu, Panda ) refund rules max 7 days in Xcite and other companies in Saudi Arabia and there is no official Apple seller)

-Will Apple ask back all faulty iphones regardless bought from third party seller or from Apple store?

Looking for solution and official Response from Apple to finalize the customer complains.

Thanks

Mert

You are most welcome! And I think that the more people that report the issue the more quickly Apple will address it. I personally feel that it is important to know whether it is a software or hardware issue and whether it will affect the phone’s function down the line as well. Have a great day!

Hi Mert

This is a consumer community so actual Apple employees do not answer questions here from what I understand. But, if you click the down arrow in the upper right corner at the very top of the page there is an option to Get Support and you should be able to get your questions answered from an actual Apple Employee there. Good luck!

Same issue on iPhone 12, unboxed the device and updated it to latest OS and when I try restarting the device apple logo just blink for a half second and after 10 seconds directly shows home screen rather showing apple logo for atleast 10-15 seconds which is normal. This behavior is unusual and seem unintended, Surely it's a hardware issue with the device which might worsen going forward and cause power/device related issues.

I have the same flashing Apple issue on the 12 Pro. My buddy with the iPhone 12 said he does not have the problem. My phone came with 14.3 and I’ve already updated to 14.4 so that isn’t fixing it. Hopefully 14.5 does

Urban Giji— sort of the answer that’s a non-answer. It should be available to us in Apple should be saying some thing if that is the case. It depends on who you talk to. Why would they design it that way? Why not respond if that was the case and shut down this discussion. The Apple store person who told me it was okay because sh3 knows so,done whose phone does the flash! If that was the case, why do some phones do it and some don’t? I just want them to fix it.

I have the same problem with my iPhone 12 Pro Max with iOS 14.4. It didn't appear at the first boot that started the setup agent, but now after the initial setup I can't get rid of it.

However, apart from that, it seems to work normally after the boot.

My other iPhone (iPhone 12 Pro without Max) doesn't have this problem, however, this was initially set up with iOS 14.0. The Pro Max was set up from 14.3.

Hey I just wanted to let everyone know that I drove the two hours back to the apple store and I returned my 12 pro max 128gb silver G0NF serial number, assembled in the US week 2 production and (ios14.3 updated 14.4 a week later) for a 12 pro max graphite 128gb F2LF serial (FOXCONN). It also came with IOS 14.3 and made me update to 14.4 when setting up. This one was a week 4 production but I am happy to say IT DOES NOT have the apple logo flash!!!!!! FINALLY!!!!!!!!

Had the same issue, with 3 iphone 12 pro's, at the end i just gave up, and went back to using my iphone Xs, as no one from apple could explain me what was the issue, and if i should be worried about it, however they were more than happy to exchange the phone. I did origibally order 12pro max for xmas, as a little treat to myself, and that had no issues whatsoever, it was just too big for me hence why i went for the 12 pro at the end.

But now it's almost March, and i think i will just wait for the next iphone, instead of trying to get another 12pro and hoping that this one will work as it should.

That's good to know, i remember that Apple told me to try to set up phone as new, and to change ios versions and nothing did work, someone even tried to tell me it could be something to do with my setting like truetone, and brightness...yeah right especially when all the settings were copied across from my Xs. Although i did notice battery drain on the first 12 pro i had.

It was just a bit worrying to see that something doesn't work as i should. Also now when it's almost March, i think i may as well wait for the iphone 13 or 12s depends what they will name it, although i do really like the look of the 12! If i get a deal on 12 i may pick one up.

I too have the same thing going on & my hubby, I have the Silver 128gb iPhone 12 Pro Max & He has the Graphite 128gb iPhone Pro Max. I actually had to order mine through T-Mobile because they didn’t have anymore in this color. I believe it was in late December or mid January when I purchased & received it. I felt it was defective because of this than I thought it must be something new now. But the phone works, i am just still iffy about it.

I don’t understand I set my phone up last night and turned it off several times to check for the logo flash and it never happened. I shut my phone off last night and went to bed woke up and turned it on and it’s doing it now. It didn’t do it the 4-5 times I checked after setting it up but it did after being off all night

As I got information from apple support team, the issue still under investigation and exchange the iPhone is the not solution as of now because same problem can appear again. So the suggestion from apple is to wait until apple technical team finalize the investigation.

The question is , if issue is software, why it’s appearing just the iPhones which produced after week 51?

merthuzur wrote:

The question is , if issue is software, why it’s appearing just the iPhones which produced after week 51?

Because you're basing that on the very, very limited number of people who are posting here.

Regardless, there is still no link between the flash and any actual issue with operation of the phone; if you never reboot your phone you will never see it.

I got my apple new iphone 12 pro max in last week and using it from 3-4 days. After setting up my phone it upgraded the software to 14.4. Now when I switched off and switched on the my phone. The apple logo flashed on the screen and then disappeared. After 5 seconds it appeared again and then my phone switched on. I have contact online apple help and they want me to go to the apple service centre to repair it.

Any suggestions