You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple logo flash at startup

New iPhone 12 Pro. At startup the Apple logo flashes super bright for a brief second then the screen goes dark for about 10 seconds before the Apple Logo re appears at normal brightness to finish the startup. I’ve had iPhones for years and never had the logo turn on and then off during startup. Is that Normal for the 12?

iPhone 12 Pro, iOS 14

Posted on Jan 14, 2021 6:41 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2021 6:42 AM

What I noticed after 6 replacement devices that the issue start only after 1st full charge.

device out of the box is working fine even after activation and moving the data .


working normally if partially charged , i kept my last replaced device for 3 days working normally with partially charged battery and when I decided to fully charge it to confirm if the issue will happen again or not. Guest what apple logo start to flash again. So i send it back to replace it.

1,089 replies

Feb 22, 2021 12:19 PM in response to Uban-Giji

I’m so glad that your phone’s operation wasn’t disrupted by the “flash” issue! Unfortunately, I have had some other issues as well after the flash began (decreased responsiveness of the touch screen, apps freezing up suddenly, and then the phone would not restart at all without being plugged in or hard reset even for the Genius Bar tech) I have a call setup first tomorrow to speak to an upper level engineer as the Genius Bar felt that the issue needed that degree of escalation so I’m hoping that they will be able to shed some light on the issues I’m experiencing and if they are all related or not. Congrats on your resolution and here’s hoping that tomorrow they can find mine!

Feb 22, 2021 2:13 PM in response to Dogcow-Moof

The apple Genius Bar tech (techs actually because more than one, including the store manager, collaborated during my last appointment) disagree with your assessment I’m afraid. Since they actually work for Apple I feel that I should follow their instructions and I will be speaking with the upper level engineer as they requested me to. Please do not feel the need to reply to me again, with your opinion that the issues are not related. Believe me when I say that I have heard your opinion loud and clear, numerous times now, and I have thanked you for your input even though I might not agree with it. If, in the end, it turns out that the issues truly are not related, wonderful, there’s been no harm done by me further investigating the issue. If it turns out that they are related then I will have made a step forward in helping others with this issue. Whichever the case may be, the time I spend working with the engineers is mine, and doesn’t affect you in any way, so I’m not really sure why you are so invested in my actions. Thank you again for your input and I hope you have a good day.

Feb 22, 2021 5:47 PM in response to Greeneyeddi01

Green eyed....I’m interested in hearing what the engineers will say to you. I went to the store and the answer that I got was “my boyfriends phone does that and it’s not a problem”. I don’t agree. We’re having all sorts of problems with our service but it has nothing to do with the phone. But the flash is not normal.

Feb 22, 2021 9:20 PM in response to MaryanneNYC

Hi Maryanne, I just got my second phone and have the same issue. You said you would explain the process you went through to get a non-flashing phone. Can you please share with me before I waste another 3 hours getting a third phone? Thank you so much! I feel like I'm going crazy since the Verizon guy and 3 apple people told me they've never heard of this problem! :(

Feb 22, 2021 9:44 PM in response to MzKeek

I promise that I will definitely post again once I have something more definitive from the upper level engineer. I’m not sure how long it may take them to work through things though as they can get pretty in depth with their data collection and troubleshooting. At the very least, if they deem this as “normal” behavior they should be able to offer an answer as to why it only affects a particular cross section of the 12’s and not all of them since the 12’s that were produced earlier do not show this behavior even after upgrading to iOS 14.4.

Feb 23, 2021 10:55 AM in response to Robatti

Just got off the phone with Apple and the case and diagnostic logs have been received by the senior engineers. I made them aware that this is a worldwide issue and have given them the links to the assorted threads regarding this issue here on Apple communities as well as on Mac Rumors. I have a callback from them scheduled for Friday. They need a few days to research the issues myself and others have noted here. I will report back with an update once I speak to them on Friday and see what they have come up with to that point. Once an issue goes from senior support up to the senior engineers it can take awhile as they do dig deeply, often requiring different logs than what were initially sent so now it’s just a wait and see situation. Have a great day y’all!

Feb 23, 2021 11:01 AM in response to Greeneyeddi01

Thank you Greeneyeddi0. My husband and I have the same apple icon flash-on start-up issue. No other problems though as of yet. We both got our phones in early Jan and Feb. 12 pro. I will call Apple and report in so they know this is universal on some phones. Hopefully, the next update will do the trick. We are in the habit of turning our phones off at night. Cheers.

Apple logo flash at startup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.