I can’t tell if Apple support is messing with me or if there’s some kind of dumb issue that needs fixed, but for the past 2 months, I’ve been playing cat and mouse with Apple support. I’ve been scheduled a call back, but every time I would just get an email after saying they tried to reach me, when in fact I didn’t even get a single phone call or miss call all day. What is going on with this? Anyone else having this issue?
Hi LynxV1,
We understand how important it is to be able to receive your support calls. It may be a setting on your iPhone that may be interfering. Do you have Silence Unknown Callers turned on? This helps to avoid getting calls from people you don't know. Check out how to turn it off and then you can schedule your callback: Detect and block spam phone calls.
Hope that help!
Hi LynxV1,
We understand how important it is to be able to receive your support calls. It may be a setting on your iPhone that may be interfering. Do you have Silence Unknown Callers turned on? This helps to avoid getting calls from people you don't know. Check out how to turn it off and then you can schedule your callback: Detect and block spam phone calls.
Hope that help!
LynxV1,
Thank you for checking for that. If it isn't turned on, you may be experiencing something different. Do you have any other call blockers or call screening apps installed? You'll also want to make sure the number isn't on your block list. You can also make sure you have service on your device in the area you are in when the call comes in.
If you are unable to get the call, you may be able to call Apple Support directly for assistance using the number listed here: Contact Apple for support and service.
Take Care!
I’ve never had that settings turned on before.
Issues receiving a scheduled call from Apple Support
