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User profile for user: Claire-2020
Claire-2020 Author
User level: Level 1
5 points

Apple Pencil 1st generation

I purchased an Apple Pencil last week direct from apple and arrived the next day. Unfortunately it wouldn’t charge or pair with my iPad. I contacted support and where helpful but to start with the wanted to send it back as a repair which I wasn’t happy about as it was new out of the box. They have sent me a another one today and for me to send back the faulty pencil.

my question is have they sent me a refurbished pencil and not a new one??

it arrived today from ups in a plain apple box (no logo) No information inside, no tip or adapter nothing just the pencil it a white box.

should I contact them again? I would go the shop if it was open.

don’t know what to do now.

Posted on Jan 18, 2021 8:20 AM

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,780 points

Posted on Jan 18, 2021 8:29 AM

As Apple Pencils are sealed - and cannot be opened or repaired without completely destroying the Pencil - it is very unlikely that you will have received a refurbished item.


Simply test the replacement Pencil with your iPad.


Here is Apple’s guide for pairing and using the Apple Pencil:

Connect Apple Pencil with your iPad - Apple Support


If still having difficulties, here is one of the better troubleshooting guides for the Apple Pencil that may be helpful in working through common issues:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,780 points

Jan 18, 2021 8:29 AM in response to Claire-2020

As Apple Pencils are sealed - and cannot be opened or repaired without completely destroying the Pencil - it is very unlikely that you will have received a refurbished item.


Simply test the replacement Pencil with your iPad.


Here is Apple’s guide for pairing and using the Apple Pencil:

Connect Apple Pencil with your iPad - Apple Support


If still having difficulties, here is one of the better troubleshooting guides for the Apple Pencil that may be helpful in working through common issues:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


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Apple Pencil 1st generation

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