iMessage NOT syncing across iPhone and MacBook Air

For some reason my iMessage just started not syncing to my MacBook Air. I can 'send' iMessages but not receive on my MacBook Air.

MacBook Air 13″, macOS 10.15

Posted on Jan 19, 2021 8:57 AM

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Question marked as Top-ranking reply

Posted on Jan 21, 2021 5:15 AM

Hi there, ToddAfrica.


It appears that messages on your iPhone aren't appearing on your MacBook Air. You're able to send iMessages, but you can't send SMS/MMS messages from your Mac, and we're glad to provide assistance.


How to forward SMS/MMS text messages from your iPhone to your iPad, iPod touch or Mac - Apple Support -- On your iPhone, go to Settings > Messages > Send & Receive. On your Mac, open Messages and choose Messages > Preferences > iMessages. Make sure that both devices are signed in with the same Apple ID. Then, on your iPhone, go back one screen and check Text Message Forwarding to make sure your Mac has been selected. If it is, deselect your Mac and restart your iPhone. Once it's back to the Home screen, turn Text Message Forwarding back on for your Mac and test the issue.


Feel free to get back to us with any questions or problems you may have.


All the best.

118 replies

Apr 2, 2021 10:13 AM in response to dpaik

I am currently synced with my iPhone 11 Pro to an iMac (no issues) a MacBook Pro (no issues) two Mac mini (both intel, no issues) and a new Mac mini (m1). The new Mac mini worked fine out of the box but the last update (3/31/21?) seemed to kill the message sync on only the m2 Mac mini. I can send iMessages but sms does not complete, the bar makes it 90% then freezes then I get told message failed. I can manually sync most of the time from preferences. Nothing seems to help.


I tried the above on my iPhone and now it will only send iMessages from my appleid email not the phone number though it will receive to the phone number and the appleid email.


This is a cluster and completely defeats the reason I have a Mac.


As I reflect it may not have been the update but the installation of rosetta that caused the issue on the Mac mini m1, done in same couple of hours so hard to distinguish.

May 17, 2021 5:04 PM in response to ToddAfrica

I started experiencing this same issue a few days ago when I set up my new MacBook Air. Messages synced fine between my iPhone and old MacBook. One thing I've noticed is that it appears to be only texts from non iPhone users are not syncing between devices. Also, I can't send a text to a non iPhone user from my MacBook - they all fail. I've tried all the troubleshooting suggestions and can't get them to stay in sync. On my MacBook, when I go to System Preferences>Apple ID>iCloud, I noticed that Messages is no longer in the list of "Apps on this Mac using iCloud" where you can check and uncheck which Apps to sync. I feel like Messages was listed here as an option on my old Mac. My iPhone is on 14.5.1. and my MacBook Big Sur 11.3.1.

Apr 4, 2022 10:56 AM in response to PG2525

Todd, Apple pushes boundaries and often 3rd party software is to blame for conflicts. You will not regret switching to Mac. Having said that, some issues are hardware related and more difficult to solve.


My single complaint against Apple is icloud. It is a one way syncing service that serves Apple’s interests better than customers to put it mildly. They want everyone’s data on their servers and to treat all devices, including desktops, as peripherals.


Normally, Apple software syncs with no user involvement or issues with its own software that comes with the OS. Typically, iMessage issues are related to Apple ID (which is your email). The password is not considered to be part of your Apple ID.


If you purchased a computer used, for example, and have not te-registered with Apple, the serial will be associated with another owner and you will not be able to sync or purchase anything. A security measure. Check that first!

May 6, 2021 4:22 PM in response to SnickZ.

Thank you Todd for the answer. I do not have a Text Messenger Forwarding on my iphone 8 running iOS 14.5.1.


All of this started between my iPad, Macbook Air and iMac were not syncing up. I signed out of my apple ID on all four devices. After the restart, My iPad, iMac & Macbook Air were at various stages of syncing. Rather bizarre.

Jun 1, 2021 5:23 PM in response to judyjo

I've had this problem, among others for years. Apple is turning into Microsoft sadly. I've been a Mac user since 1999 and it's depressing. The love I used to feel when using Apple devices has been replaced by disgust. All the excitement is gone and nothing improves except the hardware. Things get broke and never fixed. Switching to Microsoft is not worth it currently. It's just a sad situation.

Jun 13, 2021 6:10 PM in response to dpaik

I am having the same problem. I tried following your directions and found I didn't have the same options available.


I was able to Switch OFF iMessages and Switch back on again. When I selected Send and Receive Addresses, it did not have the Mac option. It does list the email addresses I can be reached at, but no Message Preferences.


I am using Catalina 10.15.4


Any help is appreciated.


Thanks.


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iMessage NOT syncing across iPhone and MacBook Air

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