iMessage NOT syncing across iPhone and MacBook Air

For some reason my iMessage just started not syncing to my MacBook Air. I can 'send' iMessages but not receive on my MacBook Air.

MacBook Air 13″, macOS 10.15

Posted on Jan 19, 2021 8:57 AM

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Posted on May 7, 2021 3:46 PM

So I had this problem too. Had the issue more with text messages, not iMessages not syncing. They would be marked as read on my iPhone but not on any other devices. However, if I read them on my watch, M1 Macbook Pro, or iPad, they would be marked as read. I spoke with Apple Support, who had me try many different things, including resetting network settings, resetting my watch, turning iCloud off and on, off and on, restarting, etc.


What fixed this for me was going to my phone, going to Settings --> General --> Reset --> Reset All Settings.

iPhone rebooted twice, went back into settings, iMessage, logged in, and has not had this issue since. Text messages are automatically read on all devices, whether read on my iPhone, Watch or Mac.


Hopefully, this helps someone else!

118 replies

Nov 30, 2021 8:53 AM in response to Kmegane

As stupid as it sounds, I got it to work this way. And BTW, I do NOT have messages enabled in iCloud.

Delete off your computer the messages that wouldn't send.

Sign out of icloud on both devices.

Turn off imessage in the messages setting of the phone.

On your iPhone, delete "test messaging forwarding to devices" under the General > Messages


Close apps.


Restart all devices (saw that coming, eh?).

Sign in and enable imessage on phone.

Sign in on other devices.


Jun 24, 2022 10:49 AM in response to MacBookAirRetina

Tried it and all the other steps. I have MBA 2017. This only happens in Monterey. Big Sur was not an issue, Catalina, Mojave on my MBA 2017. I have also signed out completely, reformatted the HD and reinstalled the OS Clean and updated to Monterey. Again it only happens in Monterey. I can send and receive on the Mac and it syncs on all my devices, but sending sending from an iOS device or another Mac with iMessage, those messages will not show up/sync with the MBA 2017 in Monterey. After several experiments the 2017 MBA is probably getting old and Apple is just not paying attentions to its quirks with the new OS. So I'll just revert it back to Big Sur and leave it there.

May 17, 2021 5:51 PM in response to shel213

So I had it stop working for me again, after I signed in to iMessage and FaceTime with Apple ID. So the glitch is something with those.


What fixed this for me was going to my phone, going to Settings --> General --> Reset --> Reset All Settings. I did NOT sign into iMessage or FaceTime with my Apple ID, and did not check send as SMS under iMessage settings and have not had a problem in the last three or four days.

Jan 21, 2021 5:49 AM in response to SnickZ.

Thank you, SnickZ, for taking the time to respond. Unfortunately, even following your suggestions, most importantly that both devices are signed into the same Apple ID, the two devices still do not appear to sync.


In short, iMessage seems to be working perfectly fine on my iPhone. I can send and receive messages from this device.


My challenge is that the messages SENT from and RECEIVED by my iPhone do not show up on my Messages app on my MacBook Air.


However, I CAN SEND messages from the Messages app on my MacBook Air and these show up on my iPhone but CANNOT RECEIVE messages/responses.


Does that bring any clarity?


Grateful for any help...

Mar 24, 2021 4:03 PM in response to ToddAfrica

This is the fault of the latest update. I updated a few days ago (I’m always late to the party) and immediately after this update I couldn’t send texts with my iPad. After several days of resending, power cycling, going from one device to another, the issue persists. I got messages to/from one recipient to populate to both devices, but still not effortlessly and consistently like it was before the update.


One of the reasons I pay thousands more for Apple devices is ease of use, consistency, and admitting to and fixing what they know are their problems immediately, if not sooner.


Apple, take note and fix this problem! I shouldn’t have to change settings that weren’t broken before you fixed them!

Apr 2, 2021 10:13 AM in response to dpaik

I am currently synced with my iPhone 11 Pro to an iMac (no issues) a MacBook Pro (no issues) two Mac mini (both intel, no issues) and a new Mac mini (m1). The new Mac mini worked fine out of the box but the last update (3/31/21?) seemed to kill the message sync on only the m2 Mac mini. I can send iMessages but sms does not complete, the bar makes it 90% then freezes then I get told message failed. I can manually sync most of the time from preferences. Nothing seems to help.


I tried the above on my iPhone and now it will only send iMessages from my appleid email not the phone number though it will receive to the phone number and the appleid email.


This is a cluster and completely defeats the reason I have a Mac.


As I reflect it may not have been the update but the installation of rosetta that caused the issue on the Mac mini m1, done in same couple of hours so hard to distinguish.

May 17, 2021 5:04 PM in response to ToddAfrica

I started experiencing this same issue a few days ago when I set up my new MacBook Air. Messages synced fine between my iPhone and old MacBook. One thing I've noticed is that it appears to be only texts from non iPhone users are not syncing between devices. Also, I can't send a text to a non iPhone user from my MacBook - they all fail. I've tried all the troubleshooting suggestions and can't get them to stay in sync. On my MacBook, when I go to System Preferences>Apple ID>iCloud, I noticed that Messages is no longer in the list of "Apps on this Mac using iCloud" where you can check and uncheck which Apps to sync. I feel like Messages was listed here as an option on my old Mac. My iPhone is on 14.5.1. and my MacBook Big Sur 11.3.1.

Apr 4, 2022 10:56 AM in response to PG2525

Todd, Apple pushes boundaries and often 3rd party software is to blame for conflicts. You will not regret switching to Mac. Having said that, some issues are hardware related and more difficult to solve.


My single complaint against Apple is icloud. It is a one way syncing service that serves Apple’s interests better than customers to put it mildly. They want everyone’s data on their servers and to treat all devices, including desktops, as peripherals.


Normally, Apple software syncs with no user involvement or issues with its own software that comes with the OS. Typically, iMessage issues are related to Apple ID (which is your email). The password is not considered to be part of your Apple ID.


If you purchased a computer used, for example, and have not te-registered with Apple, the serial will be associated with another owner and you will not be able to sync or purchase anything. A security measure. Check that first!

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iMessage NOT syncing across iPhone and MacBook Air

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