You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Just_Michael
Just_Michael Author
User level: Level 1
10 points

Hotspot constantly disconnects

Hi guys,


Just switched over to an iPhone 12 after buying a the Macbook Pro 13" M1. Use my phone as a hotspot for the computer, work on it all day, yet while the 1st 30 minutes might be OK, the hotspot keeps disconnecting. Gets to a point where it's happening just about every 5 minutes. Have spoken to Apple Support 3 times now with not much luck. While they've been super nice I've been unable to resolve the issue.


From what I can gather from online it's a bug in their iOS. Resetting the network settings didn't do any good (done it 3 times now). Had an Android for about 9 years and not once experienced this issue so it's not a carrier problem. Before returning the new iPhone does anyone have any suggestions? Kind of get the feeling this is a bug Apple knows about but won't admit to.

Posted on Jan 19, 2021 11:26 AM

Reply
Question marked as Top-ranking reply
User profile for user: TheLittles
TheLittles
User level: Level 10
195,711 points

Posted on Jan 19, 2021 11:45 AM

Just_Michael Said:

"Hotspot constantly disconnects: [...]Just switched over to an iPhone 12 after buying a the Macbook Pro 13" M1. [...]Before returning the new iPhone does anyone have any suggestions? Kind of get the feeling this is a bug Apple knows about but won't admit to."

-------


Why Risk a Faulty Device?:

Based on what you've entirely posts, with this being a frequent occurrence, I would strongly recommend you return it, or send this in to Apple for device support. You have a one-year, out-of-the-box, limited-warranty. So, most certainly have Apple look into this device.


I. Using Send-In Service:

The only option, as of this post, would be to contact Apple, and have it sent it for service/replacement.

  1. Apple: would send you a box
  2. You: would package it and send it to Apple
  3. Apple: would fix it or replace it, if applicable
  4. You: would receive it back from Apple


II. Contacting Apple Support:

A. Phone Support Info:


B. Chat Session Info:

Being that phone calls are taking a moment, perform a chat session with Apple Support.

Setting Up the Cbat Session:

  1. Go to: support.apple.com
  2. Scroll Down to "Tell us how we can help"
  3. Select: Get Support
  4. Proceed from there as Necessary
View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: TheLittles
TheLittles
User level: Level 10
195,711 points

Jan 19, 2021 11:45 AM in response to Just_Michael

Just_Michael Said:

"Hotspot constantly disconnects: [...]Just switched over to an iPhone 12 after buying a the Macbook Pro 13" M1. [...]Before returning the new iPhone does anyone have any suggestions? Kind of get the feeling this is a bug Apple knows about but won't admit to."

-------


Why Risk a Faulty Device?:

Based on what you've entirely posts, with this being a frequent occurrence, I would strongly recommend you return it, or send this in to Apple for device support. You have a one-year, out-of-the-box, limited-warranty. So, most certainly have Apple look into this device.


I. Using Send-In Service:

The only option, as of this post, would be to contact Apple, and have it sent it for service/replacement.

  1. Apple: would send you a box
  2. You: would package it and send it to Apple
  3. Apple: would fix it or replace it, if applicable
  4. You: would receive it back from Apple


II. Contacting Apple Support:

A. Phone Support Info:


B. Chat Session Info:

Being that phone calls are taking a moment, perform a chat session with Apple Support.

Setting Up the Cbat Session:

  1. Go to: support.apple.com
  2. Scroll Down to "Tell us how we can help"
  3. Select: Get Support
  4. Proceed from there as Necessary
Reply

Hotspot constantly disconnects

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up