iPhone 11 Pro

Question

iPhone 11 Pro

My iPhone 11 Pro suddenly died on me today at around 20% battery life, When I turned it back on the apple logo would flash and it would get stuck repeating that. After plugging it into the computer and force restarting it, I was unable to update it because of bad firmware. Then I tried restoring it and it is unable to be restored because of an unknown reason..... What do I do next?

iPhone 11 Pro Max, iOS 13

Posted on Jan 19, 2021 6:05 PM

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Answer 1

chuck_3rd

Community Specialist

Jan 21, 2021 3:19 PM in response to Collin-Oakland

Hi Collin,

It seems you're having trouble restoring your iPhone and we can help.

When you see the connect to computer recovery mode screen, the only option is to follow the restore process. If this process didn't work on your Mac, try these steps:

If you see an error when you update or restore your iPhone, iPad, or iPod

Let us know if that helps.

Thanks for using the Apple Support Communities.

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iPhone 11 Pro

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