Cannot change App store country/Region for family members.

Question

Will_Hulse1 Author

Level 1

8 points

Cannot change App store country/Region for family members.

We have recently moved from UK to Australia and are looking at moving our Apple Accounts from UK to Aus.

We are all running ios/ipadOS/MacOS 14

We have a family account set up (2 adults 2 kids.)

Us 2 adults have managed to migrate our icloud accounts and the associated App store to Australian ones.

However the 2 children have been able to change their icloud accounts to Australia, however we do not seem to be able to change their App store to the australian app store and in turn they cannot now download any new apps to their iPads.

We try to change their shipping address to Australia but country region cannot be updated.

What is the correct process for migrating a family icloud and app store from one geography to another as it seems overly complicated.

Thanks

Posted on Jan 19, 2021 6:09 PM

Reply

Answer 1

Limnos

Level 10

427,145 points

Jan 19, 2021 9:15 PM in response to Will_Hulse1

Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

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Answer 2

Limnos

Level 10

427,145 points

Jan 19, 2021 9:39 PM in response to Will_Hulse1

Sorry, Apple recently got rid of their direct contact method and buried it all behind layers of stuff. If you try different paths you may eventually get to one (doesn't matter which one) that gets them to call you or offer a chat session.

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Answer 3

Will_Hulse1 Author

Level 1

8 points

Jan 19, 2021 9:33 PM in response to Limnos

Thanks.. checked some of the support options and could not initially find anything that specifically answered my question.

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Cannot change App store country/Region for family members.

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