You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't access my Apple ID, iCloud, Media and Purchases button. It is "shaded" .

I can't access my Apple ID, iCloud, Media and Purchases button. It is grey scaled .

iPhone 7, iOS 14

Posted on Jan 20, 2021 6:21 PM

Top-ranking reply

sterling r

Community Specialist

Posted on Jan 23, 2021 11:44 AM

Hey anna_needshelp,

We understand that some of your Apple ID functions are currently greyed out. Do you have any ScreenTime or restrictions set up on your device? This article provides more information on restrictions.

Use parental controls on your child's iPhone, iPad, and iPod touch

Keep us updated.

View in context

I can't access my Apple ID, iCloud, Media and Purchases button. It is "shaded" .

Similar questions