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I can't access my Apple ID, iCloud, Media and Purchases button. It is "shaded" .

I can't access my Apple ID, iCloud, Media and Purchases button. It is grey scaled .

iPhone 7, iOS 14

Posted on Jan 20, 2021 6:21 PM

Best reply

sterling r

Community Specialist

Posted on Jan 23, 2021 11:44 AM

Hey anna_needshelp,

We understand that some of your Apple ID functions are currently greyed out. Do you have any ScreenTime or restrictions set up on your device? This article provides more information on restrictions.

Use parental controls on your child's iPhone, iPad, and iPod touch

Keep us updated.

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I can't access my Apple ID, iCloud, Media and Purchases button. It is "shaded" .

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