Daniel_87 Author

Level 1

36 points

M1 MacBook Air - freezing cursor and stuck track pad

Is anyone else having this issue?

Writing this for anyone else experiencing the same problem.

M1 MacBook Air cursor randomly freezing.

During the freeze the trackpad often feels like it is being permanently clicked/pressed.

Sometimes the mouse moves a tiny bit with large gestures and sometimes not.

I have seen the cursor move on its own as well.

Sometimes when clicked, the cursor will randomly jump across the screen.

Sometimes it comes back to life on it's own, but sometimes it's the same after a hard restart.

Done a factory reset and the issue remains.

Also happens in safe mode.

Suspect it's a hardware fault. Returning to Apple for replacement.

MacBook Air 13″, macOS 11.1

Posted on Jan 21, 2021 12:56 PM

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Daniel_87 Author

Level 1

36 points

Posted on Mar 4, 2021 8:23 AM

Sorry to hear you're having the same issue. It was a very long and painful process to get it replaced.

I am happy to confirm the new one seems ok. I used it for a week or so without installing anything and now I have tested it with some non-M1 apps and it remains ok.

There was a couple of occasions where I thought 'did it just pause for a moment?', but i'm fairly sure that was probably just me trying to swipe with two fingers or something.

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72 replies

Jun 9, 2021 6:17 PM in response to Daniel_87

My MacBook Air M1's trackpad also has issues. The multitasking feature suddenly stopped working at times. The force click, two finger scrolling are working but the four/three finger gestures like mission control and show desktop stopped working. How to resolve this please, its really annoying that I have to restart every time this happens.

Jul 9, 2021 5:31 AM in response to GM_12

When new I had a problem on a couple of websites with the cursor changing size, see previous post.

Did not like the trackpad when new, used my mouse.

Now am used to the trackpad and web pages no longer cause that effect. Could have been a software update?

Glad the poster got his trackpad working ok.

Aug 31, 2021 7:39 PM in response to Edward Legenza1

Thanks for the tip! I tried it though and I'm still getting the same issue despite disconnecting and connecting all the peripherals. Looks like it's a software issue maybe since it only happens when I close the laptop lid or put it on sleep otherwise the keyboard and trackpad work perfectly fine. Really hoping it's not a major issue that needs a replacement.

dasun101

Level 1

8 points

Oct 11, 2021 11:37 AM in response to Daniel_87

Honestly what the **** is going on. My track pad started acting up all of a sudden after nearly 9 months of no issues. But its not consistent, sometimes it works perfectly and other times the trackpad doesn't respond at all. Is Apple seriously just going to ignore its users? Why aren't we getting answers? Seriously disappointed and I don't think I will buy apple again after this experience. If someone figures out a fix please let me know.

Daniel_87 Author

Level 1

36 points

Feb 5, 2021 12:27 PM in response to ariamudi

Mine did it rarely to begin with then it got worse/ unusable.

Test the Mac in the safe mode. If it continues to happen then get it replaced.

Mar 4, 2021 8:17 AM in response to Daniel_87

I'm having the same issue on the second day of use. I received my brand new M1 in the mail yesterday. Why is this even an issue?

[Edited by Moderator]

Mar 11, 2021 4:47 PM in response to Daniel_87

I have the exact same issue on my new MacBook Pro (M1) 13in. I would love an update if this is ever resolved.

Jeffcnyc

Level 1

4 points

Mar 15, 2021 3:18 PM in response to Daniel_87

Yup, updated my OS. Same problem. Are all the macbook airs having this issue?

Jeffcnyc

Level 1

4 points

Mar 16, 2021 7:44 AM in response to Daniel_87

so bad. They're making me update 3 times and this is a known issue.

What terrible support from Apple. Glad we're paying top dollar.

ariamudi

Level 1

9 points

Mar 16, 2021 5:26 PM in response to Jeffcnyc

what makes it worse is. its harder to google the same problem, since mac user seems, lesser than android user in the world. haha.. come on apple.. show us your universe..

Jeffcnyc

Level 1

4 points

Mar 17, 2021 9:32 AM in response to Lesthirteen

So, I'm back on with APPLE. Has Anyone on this thread resolved this?

Jeffcnyc

Level 1

4 points

Mar 17, 2021 9:58 AM in response to barberlives123

Barberlives123 have you esculated this up? A lot of people here are having this issue with no resolution.

Apr 7, 2021 2:47 AM in response to guimmich

I bought my MacBook Pro 13inch M1 on 03/14/21. Less than a month, I experienced this issue 3 times. Do you think if I should return it?

Jseim

Level 1

8 points

Apr 14, 2021 11:09 AM in response to kanit96

I can't get mine unstuck with reboots . . . grrrr

anya111

Level 1

4 points

May 3, 2021 11:56 PM in response to Daniel_87

Me too I use apple macbook air M1. I encountered this problem twice. Please fix it. Thanks.

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M1 MacBook Air - freezing cursor and stuck track pad