Migration Assistant Failed

When I start Migration Assistant on my new MacBook Air, I get this error message: Authentication Failed-Unable to retrieve credentials for authorizing user. I cannot get any further. I have rebooted. Mac OS 11.1

MacBook Air

Posted on Jan 21, 2021 3:23 PM

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1 reply

judysings

Community Specialist

Jan 24, 2021 3:05 PM in response to JBlrjck

Hi JBlrjck,

We see you're running into an authentication error when using Migration Assistant on your new Mac. We can certainly understand the need to get your data transferred across, and we'd like to assist.

For this particular issue, try resetting the SMC of the Mac. The steps for that can be found here: How to reset the SMC of your Mac

If this doesn't work the first time, you may need to try it a second time, just to be sure.

After that, try using Migration Assistant again as normal.

Take care!

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Migration Assistant Failed

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