Face ID

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DDD2021 Author

Level 1

8 points

Face ID

Face ID is not working to unlock phone. It also will not reset. Message says unavailable try later. This has been going on for several days. Anyone know how to resolve this issue?

Posted on Jan 23, 2021 9:38 AM

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Answer 1

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ProustGiulio

Level 10

209,808 points

Jan 23, 2021 9:56 AM in response to DDD2021

Follow ALL the steps provided in this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

If the issue persists, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

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Answer 2

DDD2021 Author

Level 1

8 points

Jan 23, 2021 6:07 PM in response to ProustGiulio

Thanks. An ill-fitting phone case was the problem. It was blocking the camera and distorting the picture. Once I took it off and turned phone off then turned back on it allowed me to reset my Face ID. I’m purchasing a new case.

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Answer 3

ProustGiulio

Level 10

209,808 points

Jan 24, 2021 12:22 AM in response to DDD2021

You are welcome. Glad it was just an "interference" issue with the TrueDepth camera, and you could fix it.

Have a great Sunday :)

Giulio

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Face ID

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