MacBook Pro can't find internal SSD.

SLizy wrote:

Hi!

For a few months I've had problems booting my Mac. As soon as I start it, I get the folder with the question mark. I've usually solved the problem by either resetting the NVRAM (cmd + opt + P+ R), choosing the startup disc by holding down cmd on startup or when everything else failed using Internet Recovery, and choosing the Disk Repair Tool. With the disk repair tool, it never found a problem but after 'repairing the disk' I was able to find the start up disk and boot normally.

However, since this morning it does not find the startup disk at all. It is doesn't even show in the Disk Utility.

Tried reinstalling MacOS but that obviously doesn't work because when it comes to chosing the Disk onto which it should be installed, nothing shows up.

My Macbook didn't fall/didn't hit anything, I always took great care of it.

What else can I try? I am so lost.

Sounds like your drive has failed.

Take it in for repair.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )

“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

SLizy wrote:

Well, just as I was about to try checking in the terminal if it can be found with the command 'diskutil list'. It started as if nothing has ever happened. I am currently using it and it works fine. So the drive hasn't really failed...Once it is up and running it runs fine but the problem reappears as soon as I turn it off.

MacBook Pro 13″, macOS 11.0

I would suggest your SSD/Mac is operating in a state of failure.

Verify you have current back up, before you you reach "catastrophic failure."

You never state what exact Mac this is...(?)

See if you qualify: https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service