I was using Ideal payment method for my apple subscription. Last month, I closed the account and I wanted to remove the account from my "payment and subscription" area but I couldn't. Now, I have lost my iCloud account and other subscriptio.

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I was using Ideal payment method for my apple subscription. Last month, I closed the account and I wanted to remove the account from my "payment and subscription" area but I couldn't. Now, I have lost my iCloud account and other subscriptio.

When I was in the Netherlands, I subscribed to Apple iCloud account with my Dutch bank account using Ideal. After I left the Netherlands, the account I was using was closed. I wanted to change to my second Dutch account to enable me continue payment of my subscriptions but I was not able to do so. A message says that I cannot remove the existing ideal account because there is an active subscription to the account. Please I need your assistance to remove the existing ideal account "ABNA-AMRO" to enable me use another ideal account to make payment. Thanks

iPhone 8 Plus, iOS 14

Posted on Jan 28, 2021 2:22 AM

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Answer 1

ryane77

Community Specialist

Feb 1, 2021 7:20 AM in response to Nwoloto

Hi Nwoloto,

We understand you need to update your payment method. Check out the following articles that can help:

If your payment method is declined in the App Store or iTunes Store

Change, add, or remove Apple ID payment methods

Note from the resource "If you have subscriptions, have an unpaid balance, or share purchases with your Family Sharing group, you can't remove all payment information."

Hope this helps!

Have a great day.

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I was using Ideal payment method for my apple subscription. Last month, I closed the account and I wanted to remove the account from my "payment and subscription" area but I couldn't. Now, I have lost my iCloud account and other subscriptio.

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