Since iOS 14.4 update - unable to verify camera

My iPhone 12 Pro was purchased directly from Apple and has never been repaired. Why would I be receiving the message “Unable to verify this iPhone has a genuine Apple camera?”

iPhone 12 Pro, iOS 14

Posted on Jan 30, 2021 3:29 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 7, 2021 5:27 AM

Well guys, I brought my camera in to the Apple store and had it fixed. They fixed it for free. It was a genuine apple camera, too. They said it probably came to me broken and the update just triggered the software to stop working properly when it found the problem. 🤷🏼‍♀️ Still kind of annoying with it being only 2 1/2 months old.

66 replies

Oct 24, 2021 11:13 AM in response to Becs1406

The warning becomes less obvious but never goes away completely. Apple guidance:

You will see a notification on your Lock screen for the first four days that you use your device and in the Settings app for 15 days. After that period, you can find the notification by going to Settings > General > About.

I guess the question is will the fault affect what you plan to do with your phone when it is time to upgrade?

Mar 15, 2021 3:13 AM in response to jeanna272

RIght in the middle of a long hike having reached the peak and great vistas my Pro Max suddenly popped out this "verification" message. And my camera no longer works properly. The standard camera app in photo mode allows 1x and 2x, a 3rd party app allows .5x and 1x. So I guess I can still use all three lenses if I switch apps. I thought the standard lens options were .5x, 1. and 2.5x, is that right? Strange that I now see 2x instead of 2.5, can still manually zoom to 5x.


Just got this a month ago from Verizon, maybe I should buy AppleCare and return this phone, would that work?


Annoyed :(


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Since iOS 14.4 update - unable to verify camera

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.