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Related Article: What to do before you sell, give away, trade in, or recycle your Mac

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CCR3N1DAD Author

Level 1

4 points

But what if after I do all this to wipe my computer before I sell it, the computer now starts up with a Folder with a question mark?

I turn on the computer and now it only shows me a folder with a question mark. I have tried to reinstall the OS X Mountain Lion but there is no disk to select when it tells me to "select the disk where you want to install OS X."

I did read a couple articles about needing to create a partition but it wasn't clear on exactly what to do, so I held off.

MacBook Air 13″, macOS 10.15

Posted on Jan 31, 2021 11:37 AM

Best reply

Ronasara

Level 6

14,631 points

Posted on Jan 31, 2021 12:15 PM

When you get a question mark it means that you have erased the operating system from the hard drive. Apparently, you read some articles with incorrect information. I suggest you check the links below for the correct way to prepare your computer for sale.

What to do before you sell, give away, or trade in your Mac - Apple Support

How to reinstall macOS from macOS Recovery - https://support.apple.com/en-us/HT204904

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But what if after I do all this to wipe my computer before I sell it, the computer now starts up with a Folder with a question mark?

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