I assume I have a mechanical problem with my MacBook Pro keyboard

Fibrechannel wrote:

The right arrow key stopped working about a week ago.

I've done the protocols re having a backdoor account with fresh settings, the 5x option key approach, blowing away all my Keyboard settings, yadda.

Nothing feels mechanically wrong with it, but the right arrow is the only key that doesn't work. The speaker over there works fine. USB-C over there is fine (it charges the system and my flash drive Time Machine.) The lights on the keyboard are fine.

Some circuits blew a gasket in that key, I'm guessing. I type about 100 words a minute, which means I make mistakes and need to back up and roll forward while editing. Rolling forward now requires the trackpad.

I think I'll have to deal with it until COVID settles down a bit in Northern Virginia, and I can have the motherboard replaced. This is a MacBook Pro (16-inch, 2019,) and the right arrow is the only key that doesn't work. It's a dead key. It happens. It's tech.

https://discussions.apple.com/content/attachment/71fa9704-6493-44de-8f7a-f0be6cbcf34c

In the meantime, I ordered another keyboard, which I didn't want to do, but I do need that front-space arrow key for writing.

Peace, be well, stay safe. rds

?

MacBook Pro (16-inch, 2019,)

call AppleCare Support at 1-800-APLCARE (800-275-2273)

This is a keyboard issue— which is a upper case replacement. Not a "motherboard" .

You have a 1-yr warranty on any new purchase.

“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

Learn how to get your Mac notebook fixed and how much it will cost.

https://support.apple.com/mac/repair/service

AppleCare+ is the 3-yr extended warranty

https://www.apple.com/support/products/mac.html