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44Tones Author

Level 1

4 points

how to update payment info

I-phone says there's an active subscription on my old/ cancelled credit card. So it won't allow me to remove and update with new card. Any ideas? Thank you.

iPhone 6s, iOS 12

Posted on Feb 4, 2021 11:07 AM

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2 replies

Tesserax

Level 10

153,174 points

Feb 4, 2021 11:11 AM in response to 44Tones

See if any of the following articles can help:

Payment methods you can use with your Apple ID - Apple Support
Change, add, or remove your Apple ID payment methods - Apple Support
If your payment method is declined in the App Store or iTunes Store - Apple Support

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Niel

Level 10

733,817 points

Feb 4, 2021 11:14 AM in response to 44Tones

Specifically, put the new card in before removing the old one. Subscriptions aren't tied to any particular card, but you'll need to have one on file.

(191687)

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how to update payment info

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