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ybbe Author

Level 1

8 points

iPad with iPadOS 14.4 and Mac with BigSur 11.2 do not open (Photos) Canon R6 CR3 RAW photos.

MacBook Air 13″, macOS 11.2

Posted on Feb 4, 2021 1:23 PM

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ybbe Author

Level 1

8 points

Posted on Feb 7, 2021 8:08 AM

PROBLEM SOLVED 99 %!

I can now open and edit CR3 photos on my Mac!

Canon R5 and R6 cameras also appeared to the list of supported cameras in my Mac!

What did I do? I opened Photos app on my Mac and let in run idle for a couple of hours. That's all I did. No re-installations or similar. There were a total of 6 Photos or iCloud related processes running, obviously they did something useful.

CR3 still does not open in iPad and iPhone, but I can live with that. And I believe that also they will soon become CR3 capable all by themselves.

GREAT!

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léonie

Level 10

195,151 points

Feb 7, 2021 7:59 AM in response to ybbe

I just remembered, that I have a second volume on the system drive, with still macOS 11.1 installed. When I boot from this volume, I can see the RAW support for the R5 and R6 installed in the system profile. And I can open and edit the sample picture.

The support must have been missing from the installer I used to upgrade from 11.1. to 11.2.

Feb 7, 2021 9:59 AM in response to ybbe

Today I did a clean Big Sur 11.2 install on my main disk.

A few minutes ago I then checked the System report but the Canon R6 line was missing ... and QuickLook failed to open it ...

I then double-clicked the .cr3 in the Finder anticipating a failure ... but Preview.app opened it OK! And THEN R5 and R6 lines appeared in the System report and also QuickLook opened it. Photos.app also opens it OK.

Maybe the updated raw support must somehow be loaded?!

p.s. In my previous external test drive where R6 support was OK I had used the 11.1 to 11.2 updater.

léonie

Level 10

195,151 points

Feb 7, 2021 10:23 AM in response to Matti Haveri

That did it for me too, Matti.

After I opened the CR3 file in Preview on my macOS 11.2 Mac and then restarted Photos, the file could be opened in Photos as well. And the R6 and R5 are being shown as installed in the System Profile.

I hope, macOS Big Sur is not "thinning" the installed software to save storage, and will download the RAW support only on demand. This way we could be finding ourselves without RAW support, when away from the internet.

ybbe Author

Level 1

8 points

Feb 8, 2021 6:48 AM in response to ybbe

As I guessed, the CR3 photos became editable also on my iPad. What did I do? I opened Photos app in my iPad and let in run idle for a while, that`s all I did. The same trick that made Mac capable to edit CR3 photos.

ybbe Author

Level 1

8 points

Feb 8, 2021 8:12 AM in response to ybbe

PROBLEM SOLVED 100%

All my Apple devices = MacBook Air, iPad Pro and iPhone 11 Pro now can view and edit CR3 photos in the Photos app. I did not do any re-installations or something else like that. All I did is that in all these 3 devices, I opened the Photos app, closed all other apps and let the Photos app run idle for a couple of hours. That fixed the problem in all devices and brought R5 and R6 to the list of supported RAW formats in my MacBook. The case is hereby closed for me.

Feb 4, 2021 11:55 PM in response to ybbe

Canon EOS R6 raw should be supported in Big Sur 11.2 (in my setup QuickLook now displays such .cr3) and iPadOS 14.4.

https://support.apple.com/en-us/HT211241

ybbe Author

Level 1

8 points

Feb 5, 2021 3:14 AM in response to léonie

R5 and R6 are on Apple’s list of supported cameras as of Feb. 2, 2021

ybbe Author

Level 1

8 points

Feb 5, 2021 11:28 AM in response to ybbe

Feb 5, 2021 1:07 PM in response to léonie

Works for me...

Feb 5, 2021 12:32 AM in response to ybbe

Does visiting safe boot help (it clears some caches)? Does QuickLook work? AFAIR in my setup Photos could open such .cr3 for editing but I must double-check that later (I edit raw in Lightroom).

ybbe Author

Level 1

8 points

Feb 5, 2021 12:54 AM in response to Matti Haveri

Safe boot did no help. Some other apps do open CR3 photos for editing and viewing in Mac and iPad, such as DPP and DPP Express, and presuamable LR and PS, but not Photos.