Canon R6 CR3 Files are Not able to be seen in PREVIEW

Additionally they do not work in Photos. Yes I can find a work around, but that's not what I paid for and I'm more than just a bit ******. This is not good customer service for a photo centric software and hardware provider. I'm not at all satisfied

Your logic escapes me. I have 5 different Macs running Big Sur 11.2. Everyone of them can open the R6 CR3 files. VikingOSX can also open the files. But somehow, you think it's a Preview problem rather than a problem on your machine. I can't argue with that logic.

My machine is the top of the line iMac 27 my camera EOSR6 with all the latest firmware. My problem is up loading from camera to Photos in Mac. if I shoot Raw JPG I get to see the JPG image in Photos. but not the RAW. Yes I can see the CR3 files in viewer but I want them to stand alone in Photos. Which is what I paid for. I hate being ripped off, and this is what I'm feeling from apple. Canon says they have done their part. I can load through the Canon utility 3 app but that just gives me a another ****** catalogue in pictures. I could use Lightroom, but that's disk space and and a new learning curve that I'm just not interested in. I say again I don't want a work around, I want what I paid for. Canon is at least the number 2 or 3 camera company in the world and apple should be serving this customers better. Does Sony have this problem?

I have this issue too with Canon R6, Mac, iPad and iPhone, all running the latest OS. CR3 photos can be uploaded to Photos but they cannot be opened, viewed or edited in Photos. With Canon EOS 550D and Powershot G9X RAW files there are no issues in Apple photos.

ybbe wrote:

I have this issue too with Canon R6, Mac, iPad and iPhone, all running the latest OS. CR3 photos can be uploaded to Photos but they cannot be opened, viewed or edited in Photos.

The screen shot I posted above your post shows a Canon EOS R6 CR3 file opened in Photos, and yes, I can edit it.

Strangely I am now able to import to photos, view and edit CR3 files out of my camera on the Mac using either the camera itself or a memory card reader but on the iPad it will only display and import the CR3 photos when using the camera and not the memory card reader for some reason?

Dudesuper wrote:

Have now experimented have to import photos using MacBook or they don't display on iOS so can only assume photos on MacBook is generating a preview that iOS can read not ideal!!

One should never assume…

iPad Air 2 - iPadOS 14.4. Same image I previously posted from an iMac.

I can't understand what's going on either as MacOS and iOS use the same raw engine so if the are able to be imported via Mac should work on iPad as well but I can only get them viewable and editable in photos if importing on the Mac first if I import via iPad just get a grey preview and if I click on edit says unable to open raw file!

ybbe wrote:

No, I won’t. This is an issue of Apple and Canon, and must be solved by them.

Suit yourself. The problem is, there's only two of you that can't make it work. Since it works on six different Macs I know of, probably many more, It's neither an Apple or Canon issue. Good luck though.

That same prosess has been and is running in my Mac with two instances. I have never seen this process before. If it is a process that goes through all photos in iCloud, it will take a while. I have 59136 photos and 802 videos in my Photos library in iCloud. Hmm... could this be a problem for those who have a large Photos library in iCloud?

This could be a problem rooted to my Photos library in iCloud. Out of the 16 most resource consuming processes in my Mac, 8 are related to Photos or iCloud. However, there are no runaway processes and the Mac is not overheating.

I will now let my Mac run idle at least overnight and see what happens.