You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Software update froze

Hi, I have installed a software update on my macbook pro and it got stuck half way. I wanted to try some way people suggested but unfortunately my screen is stuck on the apple logo updating part and it wont turn on. Can someone help?

MacBook Pro 15″, macOS 10.15

Posted on Feb 4, 2021 6:05 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2021 7:44 AM

Judith000 wrote:

Hi, I have installed a software update on my macbook pro and it got stuck half way. I wanted to try some way people suggested but unfortunately my screen is stuck on the apple logo updating part and it wont turn on. Can someone help?


If your Mac doesn't turn on

https://support.apple.com/en-us/HT204267


If your Mac starts up to an Apple logo or progress bar

https://support.apple.com/en-us/HT207019


1 reply
Question marked as Top-ranking reply

Feb 5, 2021 7:44 AM in response to Judith000

Judith000 wrote:

Hi, I have installed a software update on my macbook pro and it got stuck half way. I wanted to try some way people suggested but unfortunately my screen is stuck on the apple logo updating part and it wont turn on. Can someone help?


If your Mac doesn't turn on

https://support.apple.com/en-us/HT204267


If your Mac starts up to an Apple logo or progress bar

https://support.apple.com/en-us/HT207019


Software update froze

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.