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stelladog1 Author

Level 1

8 points

Unable to factory reset iPad due to Activation Lock requesting my previous Apple ID. I changed my Apple ID to a new Apple ID, but my iPad continues to search for my old Apple ID.

Unable to factory reset iPad due to Activation Lock requesting my previous Apple ID. I changed my Apple ID to a new Apple ID, but my iPad continues to search for my old Apple ID. I haven't used this iPad for a couple years. I decided the other day to use the iPad, but the Activation Lock prevents me from using the device.

Posted on Feb 5, 2021 5:35 PM

Top-ranking reply

Michael Black

Level 10

80,430 points

Posted on Feb 5, 2021 6:36 PM

You will need to recover the old AppleID to use it or release it for use with a new AppleID. See ->

If you forgot your Apple ID password - Apple Support

How to use account recovery when you can’t reset your Apple ID password - Apple Support

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Unable to factory reset iPad due to Activation Lock requesting my previous Apple ID. I changed my Apple ID to a new Apple ID, but my iPad continues to search for my old Apple ID.

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