Update on my broken loop situation. I started down the rabbit hole of irritatingly cheerful associates the day after my loop broke, but made it clear right away that was was NOT pleased, and didn’t want to go through an endless series of explanations with different people. I included the background story, and photos showing the first tear, which was denied compensation, and the broken loop. I was quite quickly connected to an actual person, who listened, commented, reviewed all the documentation of my previous communications, and finally, after being put on hold for a little while, agreed to “make an exception” in my case. My new loop should arrive today.
So my advice is to not take no for an answer. It’s a shame though. They charge a premium for their products and they should stand behind them, no questions asked. And in this case I do believe it’s a design problem.
We’ll see how long the new loop lasts.