My Apple Watch Solo Loop band broke

Thank you for this! I called and said that it was my understanding that tearing at the connection is the one thing that is covered. The first rep was not helpful (he asked me what iOS I have???), but once I escalated to a manager it went smoothly. She confirmed that ripping at the connection point is covered.

I had a broken solo loop that was 3 months old. Took it in store and was replaced, no problems. Used the online chat beforehand and was told it would be covered. Only need to show receipt or proof of purchase.

I contacted support online via a call-back (Went to getsupport.apple.com, logged in, selected my watch, selected "Band and Accessories", Selected Talk with Apple Now). They called meback, I explained the situation. They sent me a link to upload photos. They looked at the splitting band, approved replacement, and made me pay ~$50 for a "hold". They told me once the band arrived, ship back the broekn one inthe provided packaging and as long as it was returned in 10 days that I would not be charged the $50. Satisfied customer.

Thanks for this info! Mine did split at the lug so I was able to escalate with confidence when the initial customer service rep said it was not covered. Once I got connected to a manager, she confirmed that it is covered, and it went smoothly from there.

it would still be under warranty

Legal - Hardware Warranties - Apple

Reach out and start a discussion with Apple Support directly. The answer is always no unless you ask the question.

Get Support – Apple

https://getsupport.apple.com/

Get on the horn to Apple

1-800-263-3394

I have the same problem .

My loop got a hole where the band connect to the watch and the answer from the senior advisor was that it’s not covered by Apple one year warranty as it is damage from wearing ?

When I did asked what exactly is covering this one year warranty on this specific band, the answer was :discoloration?

The “repair” I got offered from the senior advisor was brand new band for the price of 49 pounds ?

This warranty for this specific band it is a joke .

It doesn’t exist

For such an expensive band the quality should be better and has to hold for an year.

What a shame .

The Apple bands are over-priced trash, good luck getting Apple to replace it. They pretty much told me buzz off. I replaced mine with a much, much cheaper knockoff on Amazon. I’ll never buy an Apple branded one again, not worth it.

Mine started tearing from normal use after 5-months and I was told the warranty does not cover it. It was escalated and they still said Apple is not covering the Solo Loop under warranty if it tears and that my only recourse is to go into a store to have someone look at it. It is ridiculous that they aren't covering it and that if I want to have someone review the decision I have to go into a store during a pandemic. Apple made it sound like this was such a durable band. If I had know it was prove to failure and would not be covered under warranty I would have chosen a different band when I bought my watch. Basically what this policy is saying is that the expected life of a Solo Loop band is counted in months and not years.

I am so very disappointed in Apple right now.

I have experienced the same issue with the Apple Solo loop band.... not even 5 months old and it broke. Apple says they don't support it. They claim a 1 year limited warranty, but say mine is caused by damage. All I do is take it on and off once a day. This band is definitely an inferior overpriced product.

My solo loop failed also on my Apple Watch 6. It’s poorly made and does not last. I’ve been wearing Apple Watch since the first one. I’ve used the original band for years the solo is inferior, don’t buy one they don’t last.

I still like the Apple product. So I bought the sport band this time, no more solo loop. Apple refunded me because it is less than 14 days of purchase.

My solo loop broke after 6 months of use. I got lucky and noticed it was tearing when I put it on one morning. This could have broken when I was active- I kite surf, ski, mountain bike and am very involved with sports. Just got lucky the watch did not fall off during outdoor activity. The Apple solo loop silicone is not compatible with an active lifestyle, you risk losing your watch when (not if) the silicone fails. For $50, this level of performance is unacceptable.

Mine showing the crack just barely 6 days or use.