My Apple Watch Solo Loop band is 4 months old and broke while I was taking it off. Is replacement covered or do I just buy another one. I haven't really done anything other than take it on and off. Shouldn't it last longer than this?
[Re-Titled by Moderator]
Apple Watch
Mine started tearing from normal use after 5-months and I was told the warranty does not cover it. It was escalated and they still said Apple is not covering the Solo Loop under warranty if it tears and that my only recourse is to go into a store to have someone look at it. It is ridiculous that they aren't covering it and that if I want to have someone review the decision I have to go into a store during a pandemic. Apple made it sound like this was such a durable band. If I had know it was prove to failure and would not be covered under warranty I would have chosen a different band when I bought my watch. Basically what this policy is saying is that the expected life of a Solo Loop band is counted in months and not years.
I am so very disappointed in Apple right now.
It’s a warranty joke. Apple know the solo loop is inferior quality/ design mistake and won’t put it right. Same issue with my one started to split from inside and they say ware and tare I yet outside hasn’t worn! Shame on you Apple
Same thing “wear and tear “ .So apparently “discoloration” is not classified as “wear and tear “ and the warranty would cover this- according to the senior adviser Anastasia .
discoloration from the sun is covered from Apple one year warranty .
What a joke
They did removed my complain as well 😅.
i have advised people to not buying solo loop and explained my whole conversation with senior advisor (I’ve put the name even ), so someone didn’t like it and just remove my post
Mine has cracked after 5 months. Went through 3 different people in the support team who escalated it and the result was it could not be replaced as it was a physical issue - since when are strap issues not physical?! Apple said it would cost £56.99 to send off for repair without Apple care... a new one is £49 - LAUGHABLE (if I wasn't so cross). I can't find a way to write a review on the Apple Store which now doesn't surprise me as this product is so shoddy.
It’s really too bad they won’t stand by their product. And it’s too bad about the product itself: it’s attractive and comfortable. I wouldn’t mind paying the price if it lasted a couple of years before giving out. But four or five months? No.
I’ve now got a generic woven solo loop that I bought on Amazon for $11 (Canadian). Attractive and very comfortable. I will buy more. At that price, it doesn’t matter if they fall apart.
Up your game Apple!
I paid extra $$ for the solo loop when I bought the watch 6. The loop broke in 8months under normal use. I went to the apple store and was told it is not covered because the broken location is not at the attaching point to the watch. The material used in the band seem to be able get easily snap into two parts if there is minor crack. Considering the fact that you will need to stretch the band in order to take off the watch from wrist daily, a minor crack means product end of the life. I am also working in consumer electronics industry and this band quality is extremely disappointed and Apple's warranty is just ridiculous. Stay away from the solo loop band.
What a joke .
my one broke exactly where is attaching to the watch and still they’ve said to me is “wear and tear” so it’s not under replaceable .
Then even don’t know why they are selling the loop with 1 year warranty..Doesn’t make any sense .
big disappointment
I have experienced the same issue with the Apple Solo loop band.... not even 5 months old and it broke. Apple says they don't support it. They claim a 1 year limited warranty, but say mine is caused by damage. All I do is take it on and off once a day. This band is definitely an inferior overpriced product.
Thanks for this info! Mine did split at the lug so I was able to escalate with confidence when the initial customer service rep said it was not covered. Once I got connected to a manager, she confirmed that it is covered, and it went smoothly from there.
Thank you for this! I called and said that it was my understanding that tearing at the connection is the one thing that is covered. The first rep was not helpful (he asked me what iOS I have???), but once I escalated to a manager it went smoothly. She confirmed that ripping at the connection point is covered.
The Apple bands are over-priced trash, good luck getting Apple to replace it. They pretty much told me buzz off. I replaced mine with a much, much cheaper knockoff on Amazon. I’ll never buy an Apple branded one again, not worth it.
My solo loop failed also on my Apple Watch 6. It’s poorly made and does not last. I’ve been wearing Apple Watch since the first one. I’ve used the original band for years the solo is inferior, don’t buy one they don’t last.
it would still be under warranty
According to the senior advisor “a break at the connection point of the watch is not covered “
Mine showing the crack just barely 6 days or use.
My Apple Watch Solo Loop band broke
