My Apple Watch Solo Loop band broke

According to the senior advisor “a break at the connection point of the watch is not covered “

Mine started tearing from normal use after 5-months and I was told the warranty does not cover it. It was escalated and they still said Apple is not covering the Solo Loop under warranty if it tears and that my only recourse is to go into a store to have someone look at it. It is ridiculous that they aren't covering it and that if I want to have someone review the decision I have to go into a store during a pandemic. Apple made it sound like this was such a durable band. If I had know it was prove to failure and would not be covered under warranty I would have chosen a different band when I bought my watch. Basically what this policy is saying is that the expected life of a Solo Loop band is counted in months and not years.

I am so very disappointed in Apple right now.

Exactly same thing happened to me. Spent 20 minutes with support. Will not replace.

I do not care about the cash but that Apple is selling a defect product and is not accepting it. Will not spend more time on it but will not buy an Apple product for some time.

I noticed a small tear on my solo loop 4 months after buying it (with my SE). I spent an entire afternoon on the telephone with Apple, being bumped from one associate to another--each supposedly with more authority--only to be told that this kind of failure wasn't covered. Now, a month later, the loop failed completely when I was removing it last night. I'm not pleased. This is obviously a problem with these things, and Apple should be providing better service than they are.

It’s really too bad they won’t stand by their product. And it’s too bad about the product itself: it’s attractive and comfortable. I wouldn’t mind paying the price if it lasted a couple of years before giving out. But four or five months? No.

I’ve now got a generic woven solo loop that I bought on Amazon for $11 (Canadian). Attractive and very comfortable. I will buy more. At that price, it doesn’t matter if they fall apart.

Up your game Apple!

I have experienced the same issue with the Apple Solo loop band.... not even 5 months old and it broke. Apple says they don't support it. They claim a 1 year limited warranty, but say mine is caused by damage. All I do is take it on and off once a day. This band is definitely an inferior overpriced product.

Just been into Apple Store Braehead where I was advised that the tear was damage, and that solo bands are subject to rigorous testing and will not fail in this manner - therefore in the manager’s view it must be damage. The manager was not prepared to return the band to Apple for assessment since it is his decision. The band is 8 months old, bought with a Series 6 Watch. There seems to be little recognition of consumer rights, particularly the refusal to refer the matter to Apple for evaluation.

Extremely disappointing - I will not let the matter rest there and will pursue the issue using all the avenues open to me.

My solo loop broke after 6 months of use. I got lucky and noticed it was tearing when I put it on one morning. This could have broken when I was active- I kite surf, ski, mountain bike and am very involved with sports. Just got lucky the watch did not fall off during outdoor activity. The Apple solo loop silicone is not compatible with an active lifestyle, you risk losing your watch when (not if) the silicone fails. For $50, this level of performance is unacceptable.

My solo loop failed also on my Apple Watch 6. It’s poorly made and does not last. I’ve been wearing Apple Watch since the first one. I’ve used the original band for years the solo is inferior, don’t buy one they don’t last.

I still like the Apple product. So I bought the sport band this time, no more solo loop. Apple refunded me because it is less than 14 days of purchase.

It’s a warranty joke. Apple know the solo loop is inferior quality/ design mistake and won’t put it right. Same issue with my one started to split from inside and they say ware and tare I yet outside hasn’t worn! Shame on you Apple

Apple is also denying my claim for a band that broke after 4 months, saying it doesn't look like a manufacturing defect. A strong caution to anyone considering the solo loop – this product absolutely doesn't last and they will not stand behind it!!!

I'm posting for a second time because they removed my initial post, and said I should instead contact a support team.

Don't buy the solo loop – it doesn't last!!!!

They did removed my complain as well 😅.

i have advised people to not buying solo loop and explained my whole conversation with senior advisor (I’ve put the name even ), so someone didn’t like it and just remove my post

Same here!!!! Now to take the next step to get a replacement!!!!

That would be the moderators here and maybe you should reread the terms of use. You should also have received an email from them.