My Apple Watch Solo Loop band is 4 months old and broke while I was taking it off. Is replacement covered or do I just buy another one. I haven't really done anything other than take it on and off. Shouldn't it last longer than this?
[Re-Titled by Moderator]
Apple Watch
Mine started tearing from normal use after 5-months and I was told the warranty does not cover it. It was escalated and they still said Apple is not covering the Solo Loop under warranty if it tears and that my only recourse is to go into a store to have someone look at it. It is ridiculous that they aren't covering it and that if I want to have someone review the decision I have to go into a store during a pandemic. Apple made it sound like this was such a durable band. If I had know it was prove to failure and would not be covered under warranty I would have chosen a different band when I bought my watch. Basically what this policy is saying is that the expected life of a Solo Loop band is counted in months and not years.
I am so very disappointed in Apple right now.
Reach out and start a discussion with Apple Support directly. The answer is always no unless you ask the question.
Get Support – Apple
Get on the horn to Apple
1-800-263-3394
Same here!!!! Now to take the next step to get a replacement!!!!
My apple watch strap split and completely broke after less than 8 months of use!!! This is a defective product that should be replaced under warranty.
Clearly shows it material and can see you look after the watch. Apple are really letting themselves down on this manufacturing quality failure
That would be the moderators here and maybe you should reread the terms of use. You should also have received an email from them.
I still like the Apple product. So I bought the sport band this time, no more solo loop. Apple refunded me because it is less than 14 days of purchase.
My Apple Watch Solo Loop band broke
