My Apple Watch Solo Loop band is 4 months old and broke while I was taking it off. Is replacement covered or do I just buy another one. I haven't really done anything other than take it on and off. Shouldn't it last longer than this?
[Re-Titled by Moderator]
Apple Watch
Thank you for this! I called and said that it was my understanding that tearing at the connection is the one thing that is covered. The first rep was not helpful (he asked me what iOS I have???), but once I escalated to a manager it went smoothly. She confirmed that ripping at the connection point is covered.
Mine showing the crack just barely 6 days or use.
Update on my broken loop situation. I started down the rabbit hole of irritatingly cheerful associates the day after my loop broke, but made it clear right away that was was NOT pleased, and didn’t want to go through an endless series of explanations with different people. I included the background story, and photos showing the first tear, which was denied compensation, and the broken loop. I was quite quickly connected to an actual person, who listened, commented, reviewed all the documentation of my previous communications, and finally, after being put on hold for a little while, agreed to “make an exception” in my case. My new loop should arrive today.
So my advice is to not take no for an answer. It’s a shame though. They charge a premium for their products and they should stand behind them, no questions asked. And in this case I do believe it’s a design problem.
We’ll see how long the new loop lasts.
You’re right. Going to the store is a complete waste of time. I did that. They have no decision making authority, will just tell you the same thing after waiting in line: “buy a new one, full price.” And they won’t even have it in stock for you there. You would have to order, pay, and come BACK to the store to wait in line again and pick it up. So much for Apple service and reliability. Definitely needs to improve.
Same thing “wear and tear “ .So apparently “discoloration” is not classified as “wear and tear “ and the warranty would cover this- according to the senior adviser Anastasia .
discoloration from the sun is covered from Apple one year warranty .
What a joke
What a joke .
my one broke exactly where is attaching to the watch and still they’ve said to me is “wear and tear” so it’s not under replaceable .
Then even don’t know why they are selling the loop with 1 year warranty..Doesn’t make any sense .
big disappointment
My apple watch strap split and completely broke after less than 8 months of use!!! This is a defective product that should be replaced under warranty.
Clearly shows it material and can see you look after the watch. Apple are really letting themselves down on this manufacturing quality failure
My Apple Watch Solo Loop band broke
