My Apple Watch Solo Loop band broke

Thank you for this! I called and said that it was my understanding that tearing at the connection is the one thing that is covered. The first rep was not helpful (he asked me what iOS I have???), but once I escalated to a manager it went smoothly. She confirmed that ripping at the connection point is covered.

I had a broken solo loop that was 3 months old. Took it in store and was replaced, no problems. Used the online chat beforehand and was told it would be covered. Only need to show receipt or proof of purchase.

I contacted support online via a call-back (Went to getsupport.apple.com, logged in, selected my watch, selected "Band and Accessories", Selected Talk with Apple Now). They called meback, I explained the situation. They sent me a link to upload photos. They looked at the splitting band, approved replacement, and made me pay ~$50 for a "hold". They told me once the band arrived, ship back the broekn one inthe provided packaging and as long as it was returned in 10 days that I would not be charged the $50. Satisfied customer.

Thanks for this info! Mine did split at the lug so I was able to escalate with confidence when the initial customer service rep said it was not covered. Once I got connected to a manager, she confirmed that it is covered, and it went smoothly from there.

it would still be under warranty

Legal - Hardware Warranties - Apple

Reach out and start a discussion with Apple Support directly. The answer is always no unless you ask the question.

Get Support – Apple

https://getsupport.apple.com/

Get on the horn to Apple

1-800-263-3394

I have the same problem .

My loop got a hole where the band connect to the watch and the answer from the senior advisor was that it’s not covered by Apple one year warranty as it is damage from wearing ?

When I did asked what exactly is covering this one year warranty on this specific band, the answer was :discoloration?

The “repair” I got offered from the senior advisor was brand new band for the price of 49 pounds ?

This warranty for this specific band it is a joke .

It doesn’t exist

For such an expensive band the quality should be better and has to hold for an year.

What a shame .

Exact same issue & initial customer service experience - but with different outcome to date. Had to upload photo of the split band (4 months old solo loop) and after a lot of questions was told it is not covered under warranty (but he agreed this is not "normal wear and tear" or accidental damage. Mine split straight across the middle, having started with a tiny hairline crack on one edge - he said if it had split at the lug, "Apple is aware of the problem and it would be covered". It's clearly a manufacturing issue with this type of stretchy silicone one piece band. Problem is that if it starts to split, it's only a matter of time before it suddenly splits apart as you stretch it when putting on/taking off. Luckily I caught my watch before it fell..... Now I am waiting to hear how the "appeals court" responds. This is a $79 band made by a $2.2 Trillion company. The 45 minute customer service call cost already Apple more!

I did spoke with 3 different people and today with senior advisor which basically told me that the warranty is not covering this.

She is sending me “in store “ as last “step”, but to be honest i don’t have nerves to be in a queue and explaining over and over again and spend time only to hear the same -that they don’t cover it

Mine has cracked after 5 months. Went through 3 different people in the support team who escalated it and the result was it could not be replaced as it was a physical issue - since when are strap issues not physical?! Apple said it would cost £56.99 to send off for repair without Apple care... a new one is £49 - LAUGHABLE (if I wasn't so cross). I can't find a way to write a review on the Apple Store which now doesn't surprise me as this product is so shoddy.

Good for you!! I did the same thing and was led to believe I’d get a no-charge replacement, was told to go to the nearest store to pick it up…got a completely different story there: not covered under warranty. So complete inconsistency re policy, mainly “no deal, not covered, buy a new one,” which will likely split and break just like the original until they improve the product, test it, and get a new manufacturer.

Again, in the Apple policy inconsistency category, I was told that a break at the connection point to the watch was the ONE thing that WAS covered under warranty! Yes, the product is very poor quality sold at a high price under the Apple label, and Apple’s lack of ownership of this huge flaw unacceptable. What would Steve Jobs say?

I paid extra $$ for the solo loop when I bought the watch 6. The loop broke in 8months under normal use. I went to the apple store and was told it is not covered because the broken location is not at the attaching point to the watch. The material used in the band seem to be able get easily snap into two parts if there is minor crack. Considering the fact that you will need to stretch the band in order to take off the watch from wrist daily, a minor crack means product end of the life. I am also working in consumer electronics industry and this band quality is extremely disappointed and Apple's warranty is just ridiculous. Stay away from the solo loop band.

The Apple bands are over-priced trash, good luck getting Apple to replace it. They pretty much told me buzz off. I replaced mine with a much, much cheaper knockoff on Amazon. I’ll never buy an Apple branded one again, not worth it.