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Phone on silent mode but still the calls and text sound

Hii I have the IPhone XR with the IOS 14.4 (the latest update) . I have it on Silent Mode due to my work and even tho it’s in silent mode, my phone still rings with sound when a call comes in . I have the Silent mode on Favorite only but the people that call me and rings are not in my favorites. How can I fix that?

iPhone XR

Posted on Feb 7, 2021 7:58 PM

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Question marked as Top-ranking reply

Posted on Feb 9, 2021 4:03 PM

Hi there hi118,


Thank you for posting in the Apple Support Communities. We'll be glad to assist you with keeping your iPhone silent while working. Let's take a look at some settings.


Go to the Contacts app, and select the contact you received a call from. Is Emergency Bypass set for Ringtone and Text Tone? This will override Do Not Disturb and when the Ring/Silent switch is on silent mode.


More information about this is here: Edit contacts on iPhone


Let us know if you need more help.


Take care!

3 replies
Question marked as Top-ranking reply

Feb 9, 2021 4:03 PM in response to hi118

Hi there hi118,


Thank you for posting in the Apple Support Communities. We'll be glad to assist you with keeping your iPhone silent while working. Let's take a look at some settings.


Go to the Contacts app, and select the contact you received a call from. Is Emergency Bypass set for Ringtone and Text Tone? This will override Do Not Disturb and when the Ring/Silent switch is on silent mode.


More information about this is here: Edit contacts on iPhone


Let us know if you need more help.


Take care!

Phone on silent mode but still the calls and text sound

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