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Hii I have the IPhone XR with the IOS 14.4 (the latest update) . I have it on Silent Mode due to my work and even tho it’s in silent mode, my phone still rings with sound when a call comes in . I have the Silent mode on Favorite only but the people that call me and rings are not in my favorites. How can I fix that?
iPhone XR
Hi there hi118,
Thank you for posting in the Apple Support Communities. We'll be glad to assist you with keeping your iPhone silent while working. Let's take a look at some settings.
Go to the Contacts app, and select the contact you received a call from. Is Emergency Bypass set for Ringtone and Text Tone? This will override Do Not Disturb and when the Ring/Silent switch is on silent mode.
More information about this is here: Edit contacts on iPhone
Let us know if you need more help.
Take care!
Hi there hi118,
Thank you for posting in the Apple Support Communities. We'll be glad to assist you with keeping your iPhone silent while working. Let's take a look at some settings.
Go to the Contacts app, and select the contact you received a call from. Is Emergency Bypass set for Ringtone and Text Tone? This will override Do Not Disturb and when the Ring/Silent switch is on silent mode.
More information about this is here: Edit contacts on iPhone
Let us know if you need more help.
Take care!
Good Afternoon,
I just verified the contacts that I usually get the calls and it’s still sound the ringtone and but of the the Emergency Bypass is off.
[Image Edited by Moderator to Remove Personal Information]
hi118,
We appreciate the update.
Please reach out to our support directly using this link: Get Support
Have a great day!
Phone on silent mode but still the calls and text sound
