Facetime on iPad not Ringing

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Level 1

18 points

Facetime on iPad not Ringing

My volume is turned up, it's not on mute, alarms and other things that make noise work, it's not set to "do not disturb" or anything like that. If I happen to have the iPad open when a Facetime call arrives I can see it, but it's silent and not ringing. Facetime works fine except if somebody calls me it won't ring. If I happen to see the call coming in I can answer and we are set to go but it doesn't ring even though I have both the Alert and Notification set to have a tone.

iPad, iPadOS 14

Posted on Feb 8, 2021 8:43 AM

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Answer 1

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denita257 Author

Level 1

18 points

Feb 14, 2021 6:29 AM in response to judysings

I was able to get Facetime to "ring". I had completed and checked all those items under Settings and it still didn't work. However when I "pulled" down the options from the top right corner I saw that it was muted there. All is working now. Thanks for your help.

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Answer 2

judysings

Community Specialist

Feb 10, 2021 9:12 AM in response to denita257

Hi denita257,

Thank you for posting in the Apple Support Communities. It sounds like your incoming calls are working in FaceTime, but they aren't ringing for you, correct? If so, we would love to help see if we can get the issue resolved for you. Let's go ahead and follow the troubleshooting steps we've linked for you below.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you've already tried those steps, let's also check the following settings.

Under Settings > FaceTime > Notifications > Sounds, if you have set a a specific tone there, try changing it to the default and seeing if the issue resolves.

Please let us know how it goes. We're always happy to help.

Cheers!

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Answer 3

Feb 18, 2021 6:33 PM in response to denita257

denita257,

Thanks for following up with us. We're glad to hear that you were able to resolve the issue!

All the best.

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Facetime on iPad not Ringing

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