Powerbeats Pro Wireless disconnecting from iphone 12

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Level 1

8 points

Powerbeats Pro Wireless disconnecting from iphone 12

My powerbeats wireless pro earphones randomly disconnect from my iphone 12 pro. Sometimes they automatically reconnect and sometimes i have to reconnect them myself. Previously had iphone 8 with no issues. Also have no issues with connection to my ipad. I have repaired and reset multiple times, no luck. Thoughts?

iPhone 12 Pro, iOS 14

Posted on Feb 9, 2021 9:03 AM

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Answer 1

Joseph_S.

Community Specialist

Feb 11, 2021 8:59 AM in response to HunterDanIA

Hello HunterDanIA,

We understand that your Powerbeats Pro are disconnecting from your iPhone 12 Pro, and we'd like to see how we can help.

Since it sounds like the issue is only happening when using your Powerbeats Pro with your iPhone 12 Pro, we'd like to confirm a few details to help narrow this issue down.

Does the issue only happen when using your Beats with your iPhone, or do other Bluetooth accessories or devices disconnect from your iPhone as well?
Which iOS version is your iPhone running? Find the software version on your iPhone, iPad, or iPod
When this issue happens, and your Beats disconnect from your iPhone, do you see any errors? For example, do you see a "Not Connected" error message?

Thanks!

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Answer 2

HunterDanIA Author

Level 1

8 points

Feb 11, 2021 12:38 PM in response to Joseph_S.

Does the issue only happen when using your Beats with your iPhone, or do other Bluetooth accessories or devices disconnect from your iPhone as well? I have not had this issue with any other bluetooth accessories, just the beats.
Which iOS version is your iPhone running? Find the software version on your iPhone, iPad, or iPod Version 14.4
When this issue happens, and your Beats disconnect from your iPhone, do you see any errors? For example, do you see a "Not Connected" error message? I do not see any errors. When using, whether listening to music or speaking on the phone, the beats will work initially for a varied amount of time, but duration is usually short. Then they will begin to sound like they are losing connection, cutting in and out. Then they will cut out all together. If I am listening to music, when the beats disconnect the music on my phone will stop. When I am talking on the phone, it does not end the call, but I can no longer hear and others cannot hear me.

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Answer 3

Eric--F

Community Specialist

Feb 11, 2021 2:26 PM in response to HunterDanIA

HunterDanIA,

Thanks very much for answering those questions.

Since you're only experiencing this issue with your Beats, we'd also suggest checking for an available firmware update. Here's how to do that: Update the firmware of your Beats product

If the issue persists after updating the firmware, or the firmware has already been updated, please contact Apple Support for further assistance: Get Support

Take care!

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Answer 4

raina_b22

Community Specialist

Feb 12, 2021 8:03 AM in response to HunterDanIA

HunterDanIA,

Thanks for letting us know.

If the firmware is already up-to-date and you continue to run into an issue, please contact Apple Support for further assistance. You can contact Apple Support here: Get Support

Have a nice day!

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Answer 5

HunterDanIA Author

Level 1

8 points

Feb 11, 2021 6:11 PM in response to Eric--F

Firmware is up to date as it updates automatically with iOS....or at least it is supposed to.

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Powerbeats Pro Wireless disconnecting from iphone 12

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