AOL mail error

I have the issue on my IPad, but not my phone. My new password that I created works fine on the phone. Using it on the IPad did not fix the issue. I can go to AOL mail directly on my iPad and it works. Have too much save to delete from th iPad. Any suggestions? This just happened a couple days ago with no warning.

Create an App-Specific password for your iPad. Each device must have an App-Specific Password. Follow the guidelines in my "Solved" response on above. Once the App-Specific Password is created then you can use that on your iPad.

Axel F.

You have to go back into AOL and generate a new password just for the iPad. Follow the same procedure. I had to generate a separate one for each device. Just the first time. After that they all work great.

thank you for the steps. I did the steps for app specific password for my iPhone and iPad. It worked perfectly for 24 hours then right back to no password provided. I re enter the app password and it says no password entered. I am assuming this is an aol problem but getting no answer from them, sigh. Very frustrating. Using the aol mail app now but in really dislike it. Want it back as it was.

Wow, this answer and step by step instructions worked perfectly! AOL totally blind sighted me with this error suddenly happening right during the day. Thank goodness I had a computer in addition to my iPhone12. Plus knowing to find your answer.

Had same issue. What worked great for me on iphone and iPad was to go in settings under mail and locate my aol account and delete it. So scary as that’s where my notes are - have tons. Added back in the aol account without even leaving settings and presto, back in business including all my notes

Had you used Axel's solution above, you wouldn't risk losing anything by uninstalling and reinstalling. Took two seconds and you don't have to change anything with AOL 2 factor authentication settings.

I did the same as Lisabophop and generated a new password and received the same message as always.

I need to enter a password.

i never activated the 2 step authentication factor and I do not have the app.

I followed the steps Axel outlined. It looked as if it worked, but, all the mail said content was not downloaded from the server. When I tried to open the iPhone mail again, it gave me the same message about account error. Any other suggestions? It’s happening on both my iPhone and iPad.

Hello Arye,

Does the AOL mail work fine with your actual password on your iPhone? If YES then leave it alone. If it does not then I recommend that you remove the AOL account from your Apple Mail app on your iPhone and then add it again using the App-Specific Password.

Axel F.

Thanks man! Btw when Axel says “select your app” he doesn’t mean the aol app. He’s talking about the drop down menu and one of those apps the normal mail app that every iPhone has. So you don’t have to worry about using a different app haha

No. This is the email provider's responsibility. Apple just provides the means to check the email from AOL. AOL sets the rules about what needs to be done to access your email on their servers. Apple does NOT dictate AOL's email acquiring process. For that matter, all other email providers follow their own rules of authenticating and processing (send/receive) emails.

For example, if you are driving your BMW car and are out of gas and the Gas Station does not except credit cards then you do not ask BMW to change the rules for the Gas Station. You would contact the Gas Station. OK, maybe that is a bad example however I am sure that you understand my point.

Axel F.

THANK YOU AXEL!!

I had the same problem with the pop up password request. I Did not have 2 step authorization but I put it in prior to clicking “generate app password”. I followed Axel’s steps to the tee and it worked perfectly! For the life of me I don’t understand why AOL wouldn’t inform us of this new requirement, via an email, prior to just locking us out with that password pop up. Very frustrating!!

I actually have 2 aol accounts in the mail icon. One works. I do not have 2-factor setup and still not getting on the one that has the error. And I changed passwords on all the locations. Any other suggestions?

The account that has the error will need an app-specific password generated from the AOL Mail website. Instructions are in my original response. If you have done so and have been unsuccessful then what is the exact error message that you see when AOL mail is being checked?

Axel F.