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AOL mail error

My aol email account will not retrieve new emails. It’s says “Cannot get mail. No password provided for emailaddress@aol.com” please go to mail account settings and enter a password. I’ve done that several times on my iPhone and iPad. Also reset network settings. Both are updated to new iOS. Deleted aol mail from accounts on iPad first and now I cannot add it back in mail accounts. Still not working on iPhone. See attached photo for the pop up I keep getting.

iPhone 11 Pro Max

Posted on Feb 9, 2021 5:29 PM

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Question marked as Top-ranking reply

Posted on Feb 12, 2021 5:15 AM

I have this issue also. However, I do not have the aol app for my main aol email; it is my email set up to show on home screen mail folder. I do not want to use the aol app, and I don't have 2-factor authorization so the above instructions won't work for me. There doesn't seem to be a particular reason this happened. I did check into deleting the account but a message said items hadn't been updated so I'd lose them (mail and notes?) Any clues?

230 replies

May 11, 2021 10:04 AM in response to Madcresdxs

I am getting the same message that I can't send an email because my email or password is incorrect.

I am a literal direction follower and am having a bit of trouble with these directions.

I can definitely get into the security page from my computer.

My problem is that since I have had this situation before it looks like I have 3 different aol accounts. It says accounts(3).

That is where I am now stuck. I'm not sure which to click on to generate the app password.

One is the iCloud account and the other has my actual aol email. The other is AOL (says Mail, Notes).

I don't want to mess anything up.

I feel like I need the version of this for "Dummies" and I am stuck.

What do I do?????

May 21, 2021 4:47 PM in response to Madcresdxs

UPDATE:

The instructions for, "activated 2-step verification," worked like a charm. I needed to reboot my computer, afterwards; AOL mail is finally working again. Thanks.

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Two factor authentication worked for my iPad and iPhone but not for my macbook pro. The dropdown menu used to Create a Password only had "mac" as a choice not MacBook pro and I used that but my AOL mail still doesn't work : ((

Jun 8, 2021 8:45 AM in response to Kermitage

It appears that you are able to log in to the AOL Mail Website without issues. It also appears that you are able to generate the app-specific password from the AOL Website.

Do you have the AOL account already setup in the Apple Mail app? if YES then all you should need to do is paste that app-specific password in along with your AOL email address as your username.


Axel F.

Jun 20, 2021 7:02 AM in response to Madcresdxs

I've had the same issue since late May, both my iPad and an iPhone won't load new AOL e mail regardless of the number of times I enter the correct password, this is not an issue on my iMac or another iPhone, so I don't know what the problem is. I don't have 2 stage authentication set up and my account has not been hacked. My iPad is 2nd genation (7yrs old) and the iPhone is probably similar age incase this is a reason.

Jun 23, 2021 3:45 PM in response to Axel Foley

I generated the app password but in settings,mail,account,aol.. there is only my emai listed. I am receiving

emails. But when I send an email to myself from ios mail app it goes to outbox and says

canniot send mail ther server rejected one the recipients 's addresses. the message has been placed in your outbox.

I can receive mails from other sources ion my iphone.


Jul 24, 2021 6:59 PM in response to Ledge217

AOL is a preset option in the Apple Mail app in IOS and iPadOS. Once you enter your full AOL email address to set the account up, then all you need to enter is your app-specific password. The Secure Socket Layer (SSL) should therefore be preset and work as is. I would recommend that you ensure that the copy/pasting of the app specific password is done correctly.


Axel F.

Jul 24, 2021 7:15 PM in response to Axel Foley

When I got to the mail app or settings and I click on AOL and try to enter my full email and the app-specific password it says my password is invalid. If I select "Other" at the bottom of the email list providers and try to enter the app specific password there is where I get the SSL error. If I delete the app specific password from my desktop and try to enter my normal login credentials when it goes to verify it just takes me right back to the page with the list of all the major mail providers. I have reset my network settings and that has not done anything. It is doing the exact same thing on my iPad. I do have LastPass and am not curious if that is causing an issue. This is incredibly frustrating.

AOL mail error

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