My aol email account will not retrieve new emails. It’s says “Cannot get mail. No password provided for emailaddress@aol.com” please go to mail account settings and enter a password. I’ve done that several times on my iPhone and iPad. Also reset network settings. Both are updated to new iOS. Deleted aol mail from accounts on iPad first and now I cannot add it back in mail accounts. Still not working on iPhone. See attached photo for the pop up I keep getting.
iPhone 11 Pro Max
I did some research for you. AOL is now requiring App-Specific passwords to be entered instead of your normal password. This is part of their security measure. So, How does one create an App Specific password to enter for AOL email account(s)? See below:
If you've activated 2-step verification for your AOL account, you'll need to generate and use an "app password" to access AOL Mail from these apps.
1. Sign in and go to the AOL Account security page. You can do this by signing on to AOL from a computer.
2. Click Generate app password or Manage app passwords.
3. Select your app from the drop down menu and click Generate.
4. Follow the instructions below the password.
- Be sure to enter the password into your app without any spaces.
5. Click Done.
6. Use this app password and your email address to sign in to your email app.
Axel F.
follow Axel's instructions....will work
Video instructions: https://www.youtube.com/watch?v=pG6gRA47R-Q
You can go AOL's website and log in there from your iPhone. After that you can follow the instructions that are listed my post with the solution.
Axel F.
Very interesting. Yes, please contact AOL. Let us know how you fare with them and what was the resolution. Thanks.
Axel F.
I have this issue as well following the steps you provide and it works. I was able to recreate my aol account on my iPhone but now I can’t sent any email it’s keep telling me “cannot send mail the sender address was invalid” any clues why that is happening?
Thank you. It worked. 2 factor authentication on your AOL is a separate issue, but you don't need to do it right now (for this), just from your account proceed to "Account Security" and follow your steps.
I was dreading it because I have several devices and accounts for which I would have to do this generation process. For some reason, once I did a couple, my other aol acct just updated itself. Then, of course, they sent me warnings that someone had logged into my account several times from several devices (duh). Lol.
Thank you, again.
Thanks, had the same problem with aol mail on mini iPad. Didn’t really understand the answer but your instructions and it work like a charm. Plus, it was my wife’s iPad, and she was fit to be tied, so you really did me a solid😀
I have the issue on my IPad, but not my phone. My new password that I created works fine on the phone. Using it on the IPad did not fix the issue. I can go to AOL mail directly on my iPad and it works. Have too much save to delete from th iPad. Any suggestions? This just happened a couple days ago with no warning.
thank you for the steps. I did the steps for app specific password for my iPhone and iPad. It worked perfectly for 24 hours then right back to no password provided. I re enter the app password and it says no password entered. I am assuming this is an aol problem but getting no answer from them, sigh. Very frustrating. Using the aol mail app now but in really dislike it. Want it back as it was.
Wow, this answer and step by step instructions worked perfectly! AOL totally blind sighted me with this error suddenly happening right during the day. Thank goodness I had a computer in addition to my iPhone12. Plus knowing to find your answer.
Had you used Axel's solution above, you wouldn't risk losing anything by uninstalling and reinstalling. Took two seconds and you don't have to change anything with AOL 2 factor authentication settings.
I did the same as Lisabophop and generated a new password and received the same message as always.
I need to enter a password.
i never activated the 2 step authentication factor and I do not have the app.
I followed the steps Axel outlined. It looked as if it worked, but, all the mail said content was not downloaded from the server. When I tried to open the iPhone mail again, it gave me the same message about account error. Any other suggestions? It’s happening on both my iPhone and iPad.
Thanks man! Btw when Axel says “select your app” he doesn’t mean the aol app. He’s talking about the drop down menu and one of those apps the normal mail app that every iPhone has. So you don’t have to worry about using a different app haha
Wouldn’t it be wonderful if Apple, the most valuable company on earth and leader in all things in this space, simply chose to put this information in the pop-up error screen we see, rather than making a search through threads to find the stupid answer. This type of thing makes me crazy. Come on Apple. You can do better.
AOL mail error
