Missing liquid Damage Indicator

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Level 1

9 points

Missing liquid Damage Indicator

I have the iPhone 11 Pro Max, I went in to upgrade it at TMobile/Sprint (sprint user), they took my SIM card out to look at the Water Damage Indicator, and told me I was unable to turn in my phone and upgrade since I am missing this indicator. I have never had my screen replaced, I have never submerged my phone under water, sure ive accidentally got a few drops on my screen but never nothing major.

Is there any reason or explanation my phone is just missing this indicator?

iPhone 11 Pro Max, iOS 14

Posted on Feb 10, 2021 1:33 PM

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Answer 1

Top-ranking reply

Rob_Kt Author

Level 1

9 points

Feb 10, 2021 1:45 PM in response to QuickTimeKirk

They told me if it came inn contact with liquids it would be red. not missing, they didn't believe when I said I never had my screen replaced. People who have their screens replaced, the indicator normally goes away.. but I have never had a screen replaced on any device...

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Answer 2

Rob_Kt Author

Level 1

9 points

Feb 10, 2021 6:46 PM in response to lobsterghost1

I don’t think they had any idea what they were talking about. They even showed us their phones and how theirs had it... like, okay that’s cool.

ive never had my screen replaced, or any work done on my phone. No ones tampered with my phone.. they didn’t believe me.

the only reason my phone wasn’t accepted for trade was because I don’t have the LDI..

And the poor girl trying to help her coworkers kept getting shut down :( they wouldn’t let her talk to me..

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Answer 3

Dogcow-Moof

Level 8

36,497 points

Feb 10, 2021 6:17 PM in response to Rob_Kt

You may want to check for your LCI and its status yourself:

Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support

Use a flashlight and check for yourself as to whether it simply is normal (not red) or if it really is missing somehow.

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Answer 4

Feb 10, 2021 1:41 PM in response to Rob_Kt

It only goes away after contact with liquids.

T-Mobile was within their rights.

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Answer 5

Rob_Kt Author

Level 1

9 points

Feb 10, 2021 4:40 PM in response to deggie

I got the phone when it came out from Sprint. I watched them take it out of the box, set it up and everything. I have never sent my phone for repairs or anything.

that’s why I’m so confused as to why it’s missing. I’ve never even open the SIM card. I’ve never had Sprint open it either. I’ve always traded my old phone for the new phone and never once have they looked inside where the SIM card it. But now that T-Mobile and sprint have merged, I had to go into a T-Mobile and that’s the first I’ve ever even heard of that. They can’t take my phone with that being missing. I know they’re doing their job, I didn’t fuss. I only got mad when they were accusing me of getting a screen replacement when I’ve never had my screen repaired since I have a screen protector on my phone and no cracks or anything.. I don’t know.

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Answer 6

KaeBFly

Level 6

8,083 points

Feb 10, 2021 5:58 PM in response to Rob_Kt

Are you near an Apple store or an authorized repair facility (Best Buy would be one for example)? If so, take it to them and have them verify if the sensor is really missing or if T-Mobile didn’t know what they were talking about.

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Answer 7

Feb 10, 2021 6:19 PM in response to Rob_Kt

Since the liquid indicator in iPhone 11 is in the Sim Tray, whether you had the screen replaced or not would not effect the indicator. If the indicator had been triggered, it would be red. If it hasn't been triggered, it would not be red. If you had replaced the screen on your phone with a non-authentic screen (only Apple or Apple Authorized Service Providers can install and authentic screen), that would be cause for the phone to not be accepted for trade.

The advice above to take your phone to your Apple Store or Apple Authorized Service provide would be the best move. I suspect the T-Mobile people don't know what they were looking for.

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Answer 8

Rob_Kt Author

Level 1

9 points

Feb 10, 2021 6:48 PM in response to Dogcow-Moof

Hi! They handed me their light to look for myself. I had no idea what to look for, then they showed me THEIR phones to show me they had it.

Its just annoying how they didn’t believe me when I said I’ve never had my phone screen replaced... I’ve had the same screen protector on since I got my phone over a year ago... no cracks, no nothing..

i don’t know.. I’m just annoyed

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Answer 9

deggie

Level 10

167,303 points

Feb 10, 2021 2:15 PM in response to Rob_Kt

Did you buy this iPhone new? And there are places that will remove just the indicator.

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Answer 10

Feb 10, 2021 6:51 PM in response to Rob_Kt

Take it to Apple

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Answer 11

Rob_Kt Author

Level 1

9 points

Feb 10, 2021 6:54 PM in response to KaeBFly

Hi! I am located near both! All the Apple stores are closed near me, but I should try best buy! I didn’t even think of that. Thank you!

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Answer 12

KaeBFly

Level 6

8,083 points

Feb 10, 2021 7:51 PM in response to Rob_Kt

You’re welcome. We don’t have an Apple store in my area (110 miles away is the closest) so Best Buy is one of the authorized repair places in my area.

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Missing liquid Damage Indicator

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