iPhone 12 wide angle lens issue

Just noticed that on my iPhone 12 Pro Max, I cannot switch to the wide angle lens once I start recording. I can only switch between the other lenses and wide angle if I START recording with the wide angle.


also once I start with the wide angle lens I can only zoom to 2.5....


is this normal now? On my iPhone 11 Pro Max I can zoom all the way in and all the way out to wide angle fluently....

iPhone 12 Pro Max, iOS 14

Posted on Feb 10, 2021 2:24 PM

Reply
1 reply

Feb 13, 2021 8:04 AM in response to chrismc1216

Hi there chrismc1216,


We understand that you are unable to switch to the Ultra Wide camera on your iPhone and you cannot zoom past 2.5x. Let’s look into this together. 


To confirm, does this only happen in the Camera app or with every app that uses the rear camera? Does this occur in multiple camera modes?

Use camera modes on your iPhone, iPad, and iPod touch


Are you using the steps in the ‘Zoom in or out’ section here to access zoom controls?

Take photos with your iPhone camera


Let’s also check for any available updates on your iPhone. 

Update your iPhone, iPad, or iPod touch


Thanks!

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iPhone 12 wide angle lens issue

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