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The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
My iPad Air 2020 will not increase its charge beyond 24%. I have restored the OS, tried every cable option and charging platform (via MacBook Pro, iPad charger etc) yet the charge will not increase. I am getting the charging sound and the lightning bolt green battery icon yet there is no increase in charge, any ideas?
iPad Air 3 Wi-Fi
Given the fault finding that you have already tried, you would be best advised to seek assistance directly from Apple Support - or the Genius Bar at your local Apple Store.
The Contact Support link can be found at top-right of this page. Alternatively, you can contact support or raise a support case using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
Given the fault finding that you have already tried, you would be best advised to seek assistance directly from Apple Support - or the Genius Bar at your local Apple Store.
The Contact Support link can be found at top-right of this page. Alternatively, you can contact support or raise a support case using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
iPad Air 2020 connecting but not charging
