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Just recently downloaded Big Sur several days ago. When I type in a name/number to send a message I cannot go down and type a message. I can only scroll down previous messages to add another message. Why does it not recognize a new message?

Just recently downloaded Big Sur several days ago. When I type in a name/number to send a message I cannot go down and type a message. I can only scroll down previous messages to add another message. Why does it not recognize a new message?

MacBook Pro 15″, macOS 11.2

Posted on Feb 12, 2021 10:04 AM

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Posted on Feb 12, 2021 10:38 AM

Boot into Safe Mode by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


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Question marked as Best reply

Feb 12, 2021 10:38 AM in response to creagent

Boot into Safe Mode by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Just recently downloaded Big Sur several days ago. When I type in a name/number to send a message I cannot go down and type a message. I can only scroll down previous messages to add another message. Why does it not recognize a new message?

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