Why Can't I Reset My Security Questions?

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Why Can't I Reset My Security Questions?

I just tried to reset my security questions becuase for some reason the answers are not working, it's saying they are wrong, even though I know the answers are right. I tried to reset the questions but it's saying that they don't have enough information to allow me to reset the questions even though I had to sign in with my apple id and password. Bottom line is i need to reset those questions becuase it asks me for the answers whenever I sign in to my apple id on my PC. I tried to find an option for Online chat support but can't seem to find that option. Does anyone know what I can do? Also i did just change my AppleID password this morning becuase I had forgotten my password, so is that maybe the reason it won't let me change my security questions?

iPhone 6 Plus

Posted on Feb 13, 2021 7:07 AM

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Limnos

Level 10

418,615 points

Feb 13, 2021 7:11 AM in response to shoegod420

If you see the message "not sufficient information" read this link:

Security and your Apple ID - https://support.apple.com/HT201303

"Without proof of your identity via a temporary Support PIN and other carefully selected criteria, Apple Support can't help you perform any actions on your account." Unfortunately the solution they offer using a temporary PIN also requires knowing your security questions answers... Catch-22.

With that in consideration, "Contact Apple for help with Apple ID account security" click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232

For other support options including those if your country does not have telephone support: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.

(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)

It may ultimately prove very difficult to find satisfactory resolution to forgotten security questions (e.g., https://discussions.apple.com/thread/252410816 ). Apple is very strongly urging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915

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Why Can't I Reset My Security Questions?

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