When I'm working on my new Macbook Pro, after approximately an hour or so it starts acting weird. For example; when I move a folder on the desktop, it copy pastes instead. The whole keyboard changes; I press the letters totally different signs or different language letters appear. And it won't stop acting like this unless I restart. I ran a test to see if there is any hardware issue but it didn't find anything.
MacBook Pro 16″, macOS 11.2
Also: go to System Preferences->Keyboard->Input Sources and see how many keyboard layouts you have active. Remove any that you don’t use. Switching between different layouts may explain some of what you are experiencing, eg if you have a US keyboard but accidentally activate the French layout...
Also: go to System Preferences->Keyboard->Input Sources and see how many keyboard layouts you have active. Remove any that you don’t use. Switching between different layouts may explain some of what you are experiencing, eg if you have a US keyboard but accidentally activate the French layout...
EtreCheck version: 5.7.1 (5243)
Report generated: 2021-02-14 23:41:33
Download EtreCheck from https://etrecheck.com
Runtime: 2:21
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Other problem
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
No Time Machine backup - Time Machine backup not found.
Heavy RAM usage - Apps are using a large amount of RAM.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
System modifications - There are a large number of system modifications running in the background.
Limited drive access - More information may be available with Full Drive Access.
Kernel extensions present - This computer has kernel extensions that may not work in the future.
Hardware Information:
MacBook Pro (16-inch, 2019)
MacBook Pro Model: MacBookPro16,1
2.3 GHz 8-Core Intel Core i9 (i9-9880H) CPU: 8-core
16 RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667
BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667
Battery: Health = Normal - Cycle count = 10
Video Information:
Intel UHD Graphics 630 - VRAM: 1536 MB
AMD Radeon Pro 5500M - VRAM: 4 GB
Color LCD (built-in) 3584 x 2240
Drives:
disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 1.00 TB
disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes)
disk1s1 (APFS) [APFS Container] (Shared)
disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used)
disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 475.77 GB used)
disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 330 MB used)
disk1s4 - Recovery (APFS) [Recovery] (Shared)
disk1s5 - VM (APFS) [APFS VM] (Shared - 20 KB used)
disk1s6 - Update (APFS) (Shared - 754 KB used)
Mounted Volumes:
disk1s1s1 - Macintosh HD [APFS Snapshot]
1.00 TB (Shared - 15.05 GB used, 525.63 GB available, 508.27 GB free)
APFS
Mount point: /
Read-only: Yes
disk1s2 - Macintosh HD - Data [APFS Virtual drive]
1.00 TB (Shared - 475.77 GB used, 525.63 GB available, 508.27 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted
disk1s3 - Preboot [APFS Preboot]
1.00 TB (Shared - 330 MB used, 508.27 GB free)
APFS
Mount point: /System/Volumes/Preboot
disk1s5 - VM [APFS VM]
1.00 TB (Shared - 20 KB used, 508.27 GB free)
APFS
Mount point: /System/Volumes/VM
disk1s6 - Update
1.00 TB (Shared - 754 KB used, 508.27 GB free)
APFS
Mount point: /System/Volumes/Update
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en7: iPhone
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Big Sur 11.2.1 (20D74)
Time since boot: About 7 hours
Notifications:
Notifications not available without Full Drive Access.
Security:
Gatekeeper: Enabled
System Integrity Protection: Enabled
Antivirus software: Apple
Unsigned Files:
Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd
Details: Executable file is not accessible without Full Drive Access
Apps: 1
Kernel Extensions:
/Library/Extensions
FTDIKext.kext - com.FTDI.driver.D2XXHelper (1.0 - SDK 10.13)
Dropbox.kext - com.getdropbox.dropbox.kext (1.13.0 - SDK 10.14)
ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.0.23 - SDK 10.10)
Wacom Tablet.kext - com.wacom.kext.wacomtablet (Wacom Tablet 6.3.32-4 - SDK 10.13)
System Launch Agents:
[Not Loaded] 17 Apple tasks
[Loaded] 172 Apple tasks
[Running] 142 Apple tasks
System Launch Daemons:
[Not Loaded] 36 Apple tasks
[Loaded] 179 Apple tasks
[Running] 144 Apple tasks
[Other] One Apple task
tubadundar wrote:
The whole keyboard changes; I press the letters totally different signs or different language letters appear.
If instead of asdfg you see åß∂ƒ© or ÅÍÎÏ˝, this indicates that your machine thinks the option or option plus shift keys are always depressed. If it happens after a certain period of time, I would suspect that heat buildup is causing a hardware problem with the keyboard.
Please run Etrecheck and post its full report here using the “additional text” button.
Launch Agents:
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-03-04)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-11)
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-02-11)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-23)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-23)
[Loaded] com.adobe.ccxprocess.plist (Apple - installed 2021-02-11)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-02-26)
[Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-09-15)
[Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2020-09-25)
[Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2020-09-25)
[Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2020-09-25)
Launch Daemons:
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09)
[Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-02-11)
[Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-23)
[Other] com.easeus.dataprotectbackup.plist (? 12fff45e - installed 2020-09-15)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-02-26)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-06-10)
[Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2018-08-14)
[Other] com.paragon-software.ntfs.loader.plist (Apple - installed 2020-01-01)
[Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-09-15)
[Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2020-09-25)
[Loaded] com.wacom.displayhelper.plist (Apple - installed 2020-09-25)
User Launch Agents:
[Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-06-20)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-21)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-01-23)
[Other] com.mhtuwprhlpr.mhtuwprhlpr.plist (? 0 - installed 2019-02-26)
User Login Items:
[Not Loaded] Folx Schedule Helper (ELTIMA LLC - installed 2020-12-04)
Modern Login Item
/Applications/Folx.app/Contents/Library/LoginItems/FolxScheduleHelper.app
Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-01-27)
AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-02-11)
AdobePDFViewer: 20.013.20074 (Adobe Systems, Inc. - installed 2021-01-27)
User Internet Plug-ins:
User Internet Plug-ins need Full Drive Access
User Audio Plug-ins:
User Audio Plug-ins need Full Drive Access
User iTunes Plug-ins:
User iTunes Plug-ins need Full Drive Access
Safari Extensions:
Folx (ELTIMA LLC - installed 2020-12-04)
3rd Party Preference Panes:
NTFS (Paragon Software GmbH - installed 2017-09-15)
WacomTablet (Wacom Technology Corp. - installed 2020-09-25)
Backup:
Time Machine information not available without Full Drive Access.
4 local snapshots
Oldest local snapshot: 2021-02-13 23:43:36
Last local snapshot: 2021-02-14 22:49:21
Performance:
System Load: 2.11 (1 min ago) 1.91 (5 min ago) 1.75 (15 min ago)
Nominal I/O speed: 0.98 MB/s
File system: 21.62 seconds
Write speed: 3123 MB/s
Read speed: 3046 MB/s
CPU Usage Snapshot:
Type Overall
System: 2 %
User: 4 %
Idle: 94 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
Other processes 48.76 % (?)
EtreCheck 17.79 % (App Store)
Notes 8.44 % (Apple)
firefox 2.92 % (Mozilla Corporation)
cloudd 2.34 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
Adobe Photoshop 2021 2.64 GB (Adobe Systems, Inc.)
EtreCheck 639 MB (App Store)
firefox 468 MB (Mozilla Corporation)
Dropbox 431 MB (Dropbox, Inc.)
Finder 234 MB (Apple)
Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
Other processes 2 MB / 650 KB (?)
Dropbox 407 KB / 644 KB (Dropbox, Inc.)
firefox 28 KB / 31 KB (Mozilla Corporation)
rapportd 25 KB / 7 KB (Apple)
Mail 15 KB / 3 KB (Apple)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 427 MB
Used RAM: 12.06 GB
Cached files: 3.52 GB
Available RAM: 3.94 GB
Swap Used: 0 B
I suggest you update the Wacom Tablet software. The current version is 6.3.42 and you have 6.3.32. On previous occasions there have been issues on input associated with out of date Wacom drivers.
I updated the Wacom software and as soon as it downloaded, my macbook started acting weird again with the keyboard. I restarted and disconnected my tablet to see if the problem is gone.
New Mac book pro acting strange
