Data Roaming Problem

I'm using iphone 12 pro (A2407) with 2 lines (physical sim for business, and e-sim for private). (IOS 14.4)

I didn't notice any problem in my home country Turkey for any usage, but during a trip in Nigeria last week, I started to face problems for roaming.

I couldn't succeeded for DATA ROAMING at all.

After getting out from the airplane, none of the lines joined to the local networks automatically.

I turn-off and on the the phone but didn't work.

Both lines joined after I changed network selection to "Manuel" .


But both lines were joining only 3G for data, and was UNFUNCTIONAL for data usage AT ALL.

I was able to receive and make calls but was unable to use data connection.

I tried all possible solutions:

+Hard - Soft reset.

+Take out and re insert Sim.

+Changed from LTE to 3G.

+Reset Network Settings.

+Called carrier and made update of settings for both lines.


To test the situation, I tried my sim card with my friends I phone 7 It worked. (IOS 14.3)

I tried his card with my phone, didn't work again. Connection was 3G (as his card only supports 3G).

I couldn't check e-sim as there were no other phone with e-sim capability.


Being out of data usage doesn't only mean to be out of social media or business, but from maps, directions uber & payments etc.

It was a very bad experience and was dangerous in some cases.


Any solution for this ?





iPhone 12 Pro, 14

Posted on Feb 14, 2021 6:06 AM

Reply

Similar questions

1 reply

Feb 16, 2021 12:50 PM in response to ibilgin

Hello ibilgin,


It sounds as though you were having issues connecting to cellular data services when traveling, but were able to utilize general features such as making and receiving phone calls. Being able to use all the features of your iPhone is important, and you've walked through some great troubleshooting steps thus far. Knowing that data services work as expected in your home region does help rule out the issue has being hardware related.


If you're still traveling and having issues with cellular data when roaming try the steps outlined in the following article.


About cellular data roaming options for your iPhone and iPad


You mentioned the SIM card that works in your iPhone supports 3G services only. This could be the reason you're having issues, and only able to connect to 3G as that may be the only service supported in that region, and it could lead to you contacting the service provider in that region that you may be roaming with for additional support.


Have a great day.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Data Roaming Problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.