Apple Event: May 7th at 7 am PT

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone screen black after failed update

My daughters phone 6 S tried to update but from what I have read failed to do so. Black screen with apple logo. We have it plugged into charger but can’t see battery status. I have tried to do restart but have had no luck. I am not tech savvy please help

iPhone 6s

Posted on Feb 14, 2021 6:33 AM

Reply
Question marked as Best reply

Posted on Feb 14, 2021 6:34 AM

Try the steps in this article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If that does not help your phone might need service:

Contact Apple for support and service - Apple Support


Good luck!

1 reply

Phone screen black after failed update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.