“Hide Alerts” keeps coming back!

My brother has an iPhone X and no matter how many times he disables “Hide Alerts,” they keep coming back! He does not want to “Hide Alerts.” He disables them on a text message convo and it comes right back! He does not want to delete the message thread. Anyone else experience this?

iPhone X, iOS 13

Posted on Feb 14, 2021 10:50 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2021 10:33 AM

My mom just had this same issue, and this is what we found. The conversation she was having this issue with was one that she had pinned to the top of her text messages in the message app. She would click to unhide alerts and it would keep turning on again.


Solution that finally worked after weeks of the issue? Unpinning the conversation!!! As soon as she unpinned the conversation she was able to edit the alerts again without any issue.


I didn’t see anyone mention pinned messages here, but I figured I’d mention it just in case it’s what you are experiencing.

70 replies

Apr 13, 2021 6:54 AM in response to Gold8686

happening to me. It shows off for a bit but then comes back after the phone locks. this is dangerous in a way if there is an emergency. I wish i never did this now cause i am constantly looking now at the person in hide for a doctors appointment. should of silenced the phone instead smh.


APPLE NEEDS TO FIX THIS ASAP


i have an iphone X latest 14.4.2

Apr 17, 2021 5:15 PM in response to Gold8686

The same exact issue started for me about a month ago.... I have tried everything to keep alerts on for a thread that I do not want to delete. My daughter turned off alerts one day so that it would not interrupt music she was playing and since that day it will not stay on.

I turn the alerts back on and then I look again and they’re off again. Turn them back on in the list of messages, turn them back on in the actual message and it still doesn’t work they just shut back off. Hide alerts is completely useless right now because I do not wanna hide alerts on any thread because for fear that it will not turn back on

Apr 21, 2021 5:17 PM in response to devitt176

Ugh- not sure my initial response posted.

  • so my messages aren’t backed up on the cloud.
  • the two threads/groups were muted in March. Both threads/groups have both iPhone and android phones in them.
  • i don’t have this happening on single person to person threads/messages.
  • does anyone have an all iPhone group/thread doing this?
  • does anyone have a single contact thread this happens to?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

“Hide Alerts” keeps coming back!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.