“Hide Alerts” keeps coming back!

My brother has an iPhone X and no matter how many times he disables “Hide Alerts,” they keep coming back! He does not want to “Hide Alerts.” He disables them on a text message convo and it comes right back! He does not want to delete the message thread. Anyone else experience this?

iPhone X, iOS 13

Posted on Feb 14, 2021 10:50 PM

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Question marked as Top-ranking reply

Posted on Apr 15, 2021 10:33 AM

My mom just had this same issue, and this is what we found. The conversation she was having this issue with was one that she had pinned to the top of her text messages in the message app. She would click to unhide alerts and it would keep turning on again.


Solution that finally worked after weeks of the issue? Unpinning the conversation!!! As soon as she unpinned the conversation she was able to edit the alerts again without any issue.


I didn’t see anyone mention pinned messages here, but I figured I’d mention it just in case it’s what you are experiencing.

70 replies

Apr 20, 2021 7:44 PM in response to Gold8686

This has been happening to me in a very important family group imessage. They are both ICE contacts, so that hasn’t mattered. I unpinned it from the top, that didn’t change anything. I’ve restarted my phone, nothing. When I turn it off, if they text once I read the message it goes back to hiding the alerts. It’s extremely frustrating and I literally can’t delete this thread and I don’t want to reset my entire phones setting.


Apple you better figure this out soon. Nearly 3 months of this crap is unacceptable.


I have iPhone 11 on 14.4.2

Apr 1, 2021 1:45 PM in response to Gold8686

My iPhone X disables the alerts but my Mac and iPad don’t have an issue. I do have the DND set for the people seem to have insomnia and text at 2am. So not sure if there is a correlation there. I did have an odd issue earlier this year where phone calls and texts would always be silenced from people with androids. I did a factory reset to fix it. Now there isn’t any discrimination every one is silenced randomly.

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“Hide Alerts” keeps coming back!

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