Hive hub/homekit link failing.

@tom_code_base thanks for getting back in touch. This is so frustrating. It’s clearly not an Apple problem, but my faith in Hive in fixing it is close to non-existent. I gave up after speaking to 3 different customer support people on the phone and 2 online. The product is let down by its customer service/tech support.

Yup;

https://community.hivehome.com/s/question/0D55I000011Sriq/cant-reconnect-hive-to-homekit-after-hub-upgrade?s1oid=00D20000000njW3&s1nid=0DB0J0000004DKM&emkind=chatterCommentNotification&s1uid=0055I00000302my&emtm=1613586633459&fromEmail=1&s1ext=0

Yeah, quite possibly. I was also wondering that

I’m having the same issue also. Is this something for Hive or Apple to fix? I’m guessing Hive...

@kieran444 I’m not sure, but Hive keep referring everyone to Apple to fix the problem. It doesn’t appear as though Hive are taking ownership of it

@tom_code_base good luck! I look forward to hearing the outcome. I have generally had good experiences with Apple, so I’m optimistic

Same issue. I contacted hive and they kept telling me I need to buy a ‘HomeKit’ for it to work. I’m pretty sure this should work with just an iPhone on the same WiFi network.

@Neep1987 shows how much Hive know - ‘HomeKit’ isn’t even something you buy. Hive need to be taking ownership of this issue; I really don’t think the problem is with Apple.

@tom_code_base haha very true

I am also having this issue. Has anything worked for you?

Ive tried restarting, deleting and reinstalling, signing in and out of iCloud. Nothing works!