iPhone is Disabled - connect to iTunes

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Level 1

8 points

iPhone is Disabled - connect to iTunes

After many failed attempts to log into my phone using the correct password (an odd phenomenon in itself), the error message changed from "iPhone Disabled - try again in (x) minutes/hours" to "iPhone Disabled - connect to iTunes." I plugged my phone into my MacBook Pro (MacOS Catalina) with a USB cord to restore it. My device is not visible in either my finder under locations or iTunes/Music, however the cable is working because my phone vibrates whenever I plug it in. I have tested most of the troubleshooting methods on this website including checking/unchecking boxes in the finder settings and even going to the system information (my device was not listed). Any help would be greatly appreciated.

iPhone 8 Plus, iOS 13

Posted on Feb 16, 2021 11:43 AM

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Answer 1

Top-ranking reply

ProustGiulio

Level 10

208,584 points

Feb 16, 2021 11:47 AM in response to MrBaronial

Keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPhone to a computer (Windows 10 PC running the latest iTunes version) or Mac (which can have iTunes or Finder, depending on the macOS installed on it), and follow these instructions to re-gain access to your device:--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

or watch this support video about the same matter:

https://www.youtube.com/watch?v=7s8-zLG9ySQ

Regards

Giulio

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Answer 2

frazzm737

Level 9

55,236 points

Feb 16, 2021 11:46 AM in response to MrBaronial

You will need to restore the phone using a computer. The process will erase the device. Later you can restore your data using a recent back-up. Instructions here...

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

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