iPhone 12 Pro max, iOS 14.4 won't stay unmuted on a group text

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iPhone 12 Pro max, iOS 14.4 won't stay unmuted on a group text

I muted a group conversation on iPhone pro max iOS 14.4. Now when I unmute it, it goes back to mute when I receive a message on the group. I've tried going into info and unmuting, also swiping left on the group name and unmuting. Still goes back to muted. I've also tried turning off alerts in messages, restarting and turning message alerts back on. Still the same thing happens. I also tried deleting the conversation and having someone add me back on. It will say unmuted until I receive a message on it and then it will mute it. My other messages are fine. But I've never muted them and tried to unmute them. Does anyone have any suggestions on how I can fix this? Thank you for your help.

iPhone 12 Pro Max, iOS 14

Posted on Feb 16, 2021 1:33 PM

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Answer 1

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shakamar Author

Level 1

9 points

Feb 23, 2021 10:25 AM in response to twinmomjm

What I finally did was turn off messages in settings. I then restarted iPhone. Then I turned messages back on. That seemed to do the trick and correct the issue. Previous to that I had tried turning off notifications on messages and restarting but that one didn’t work. Also I had tried resetting the network and continually tried to unmute within the group. None of those worked. I doubt that any of those had anything to do with making it work again. So just try going to setting, messages, turn off and restart phone. Then turn on messages again in settings. Hope it helps you.

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Answer 2

shakamar Author

Level 1

9 points

Feb 20, 2021 5:50 PM in response to Brian_P7

Thank you for your response. I believe I’ve got it fixed. This time I turned off messaging and restarted. It seems to have done the truck. Once again thank you.

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Answer 3

Brian_P7

Community Specialist

Feb 18, 2021 6:01 PM in response to shakamar

Hi shakamar,

We appreciate you reaching out to us. Rest assured that we'll do our best to assist you or get you pointed in the right direction.

We understand that you are experiencing issues unmuting a group conversation.

Do you have a different Apple device that is signed in to the same Apple ID, and is also receiving your group conversation?

If yes, are you experiencing a similar issue with your other device?

These details can help us in isolating the issue.

Please keep us posted.

Take care!

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Answer 4

Feb 23, 2021 10:03 AM in response to shakamar

Experiencing the same issue on iPhone Xr, iOS 14.4. Can you tell me what you did to fix? I continue to unmute only to find the group muted again and again automatically as soon as I receive a message. Thanks!

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iPhone 12 Pro max, iOS 14.4 won't stay unmuted on a group text

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