TurboTax issues

I know from the reviews on Amazon that many people are using Turbotax under Catalina (I am one of them). So I am guessing there is something in your configuration that is not compatible with TurboTax.

One standard troubleshooting method is to create a new user, with administrator privileges. Then log in as that user (log out of your normal user first) and then try running it.

if that fails, then reboot in Safe Mode (hold Shift key down). Wait until it boots, this may take a while. Then see if Turbotax runs. It might not because Safe Mode turns off extensions and some of those might be needed by TurboTax. In any case, then restart normally and try again. Safe Mode removes some cache data, which is a way that your computer "remembers" certain settings and files associated with programs (such as TurboTax). If the cache was corrupted, it might resolve the problem.

dinahincavecreek wrote:

The TurboTax icon is in the icon bar and looks opened (the dot appears beneath it) but its not open.

Try clicking on that icon in the dock. Every once in awhile an app randomly does this (for me it's usually Firefox or Word). I open the app, nothing happens, but the icon in the dock indicates the app is running. I click on the icon in the dock and the app opens up on the screen. TurboTax 2020 did this to me the first time I tried to run it after installing it; clicking the icon in the Dock got it working; after that I had no trouble.

Is it in the Applications folder?