Newsroom Update
Today, Apple announced that from 2020 through 2023, the App Store prevented a total of over $7 billion in potentially fraudulent transactions. Learn more >
Today, Apple announced that from 2020 through 2023, the App Store prevented a total of over $7 billion in potentially fraudulent transactions. Learn more >
I purchesed an app on my phone thinking that I could download it onto my iMac as well. I can't. I want to return the $20 app on my phone and upgrade to the $50 app for the computer. How can I get refunded for the first one?
Hello Kristy,
Use these links to resolve your issue:
Read how to "Request a refund for apps or content that you bought from Apple" click here--> https://support.apple.com/HT204084
To directly proceed to "Report a Problem to request a refund" click here --> https://reportaproblem.apple.com/?s=6
If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple may refund on a case by case basis, but realize they can also say no.
Hello Kristy,
Use these links to resolve your issue:
Read how to "Request a refund for apps or content that you bought from Apple" click here--> https://support.apple.com/HT204084
To directly proceed to "Report a Problem to request a refund" click here --> https://reportaproblem.apple.com/?s=6
If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple may refund on a case by case basis, but realize they can also say no.
How can I get refunded for the wrong app so I can purchase the right one?
