I made a purchase through the a game (order number MSH9J8YT5T) in the app store. Goods were not supplied. Game developers say only Apple can supply the refund and they have no record of the transaction - which means Apple took the money and didn't send onto developer. As this wasn't the first time I'd had problems with this game I deleted it. Then Apple gives me the above message twice when I attempt to get refund. How to proceed? Thoughts.
iPad Air, iOS 12
Thanks Roger. Not sure how I escalate other than taking legal action and making lots of noise online, as I am no longer eligible for Apple Support, these are devices outside of warranty so there's no way through that labyrinth as far as I can see. It seems to me staggering that a situation like this has no other recourse.
Thanks Roger. Alas. I have reported it twice. Ineligible for refund is all I get. Can't report again.
Basically Apple have the final word. If you really want to pursue it you could try telling them you want to escalate the complains. though I don't know how much chance you have of getting anywhere.
I also realise Roger that until recently I used to sell books by you in my old bookshop. Thanks for your help.
Thank you for boosting my sales 😀
Refunds
