I made a purchase through the a game (order number MSH9J8YT5T) in the app store. Goods were not supplied. Game developers say only Apple can supply the refund and they have no record of the transaction - which means Apple took the money and didn't send onto developer. As this wasn't the first time I'd had problems with this game I deleted it. Then Apple gives me the above message twice when I attempt to get refund. How to proceed? Thoughts.
iPad Air, iOS 12
Basically Apple have the final word. If you really want to pursue it you could try telling them you want to escalate the complains. though I don't know how much chance you have of getting anywhere.
Thanks Roger. Not sure how I escalate other than taking legal action and making lots of noise online, as I am no longer eligible for Apple Support, these are devices outside of warranty so there's no way through that labyrinth as far as I can see. It seems to me staggering that a situation like this has no other recourse.
Thanks Roger. Alas. I have reported it twice. Ineligible for refund is all I get. Can't report again.
I also realise Roger that until recently I used to sell books by you in my old bookshop. Thanks for your help.
Thank you for boosting my sales 😀
Refunds
